Fedex Reimbursed freight charges to amazon, but amazon won't reiumburse me.
I filed two claims with fedex regarding two damage shipments. I won both claims and fedex reiumbursed me for the declared value of the items, but did not reimburse me for the freight charges. I reached out to fedex to inquire the reason why they did not reimburse me for the postage and they told me, that since is fedex express they have to pay the freight charges back to amazon, since the label was purchase using amazon shiping. I told them that amazon uses my money for the postage so that money should be reimbursed back to me. Fedex showed me to invoices indicating the payment of these freight charges back to amazon and I called amazon seller support and created a case and sent them the proof of the two invoices and they did nothing about this issue. So I feel like amazon is stealing seller's money here because if fedex reiumbursed them for the freight charges, this money should go back to my account.
#fedex #charges #reimbursement #freightcharges.
Fedex Reimbursed freight charges to amazon, but amazon won't reiumburse me.
I filed two claims with fedex regarding two damage shipments. I won both claims and fedex reiumbursed me for the declared value of the items, but did not reimburse me for the freight charges. I reached out to fedex to inquire the reason why they did not reimburse me for the postage and they told me, that since is fedex express they have to pay the freight charges back to amazon, since the label was purchase using amazon shiping. I told them that amazon uses my money for the postage so that money should be reimbursed back to me. Fedex showed me to invoices indicating the payment of these freight charges back to amazon and I called amazon seller support and created a case and sent them the proof of the two invoices and they did nothing about this issue. So I feel like amazon is stealing seller's money here because if fedex reiumbursed them for the freight charges, this money should go back to my account.
#fedex #charges #reimbursement #freightcharges.
39 replies
Seller_9z7K85RzAOGC9
Yes, the shipping labels you are purchasing through Amazon for Fedex are on Amazons account. Refunds go to them and not you. Good luck trying to get reimbursed for it as many people post this all over the forums that Amazon is getting their reimbursed shipping fees and the sellers don't get it back. I don't ever see where the sellers get reimbursed. It's just another way Amazon has to add money to their bottom line.
KJ_Amazon
FedEx Adjustment fees inacuarate
Hello @Seller_xFJD7NYR07dL0. I am following up on your original question about your FedEx claim.
I misunderstood and thought it was related to your other thread, linked above.
Are you still experiencing delays receiving the full claim amount, as described above?
Seller_xFJD7NYR07dL0
I finally received the reimbursement of the freight charges. Thanks everyone.
