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Seller_EgsPsaDXOyjre

Where to find "Your case log"?

I’m trying to get Amazon to explain why my seller account has been deactivated, and I’m finding it impossible to locate where on the interface I find the related messages (as an email I tried to send was bounced back).

I stumbled upon it once, but when I tried to find it again …:frowning:

Could anyone please advise?

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3 replies
Account Health
Tags:Deactivated
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Seller_EgsPsaDXOyjre

Where to find "Your case log"?

I’m trying to get Amazon to explain why my seller account has been deactivated, and I’m finding it impossible to locate where on the interface I find the related messages (as an email I tried to send was bounced back).

I stumbled upon it once, but when I tried to find it again …:frowning:

Could anyone please advise?

Account Health
Tags:Deactivated
00
539 views
3 replies
Reply
3 replies
user profile
Seller_EJIX7rqDNQJi2
In reply to: Seller_EgsPsaDXOyjre’s post

When your account is deactivated/ suspended, then you won’t be able to create cases as usual.

But you can still access your case log on this link:

https://sellercentral.amazon.co.uk/gp/case-dashboard/lobby.html?page=1&size=10&sortFilter=creationDate&sortByAscOrDesc=DESC&tab=your_cases.

I would suggest you to check your performance notifications instead:

https://sellercentral.amazon.co.uk/gp/customer-experience/perf-notifications.html/ref=xx_cxperform_dnav_caselog.

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Seller_EgsPsaDXOyjre

Where to find "Your case log"?

I’m trying to get Amazon to explain why my seller account has been deactivated, and I’m finding it impossible to locate where on the interface I find the related messages (as an email I tried to send was bounced back).

I stumbled upon it once, but when I tried to find it again …:frowning:

Could anyone please advise?

539 views
3 replies
Account Health
Tags:Deactivated
00
Reply
user profile
Seller_EgsPsaDXOyjre

Where to find "Your case log"?

I’m trying to get Amazon to explain why my seller account has been deactivated, and I’m finding it impossible to locate where on the interface I find the related messages (as an email I tried to send was bounced back).

I stumbled upon it once, but when I tried to find it again …:frowning:

Could anyone please advise?

Account Health
Tags:Deactivated
00
539 views
3 replies
Reply
user profile

Where to find "Your case log"?

by Seller_EgsPsaDXOyjre

I’m trying to get Amazon to explain why my seller account has been deactivated, and I’m finding it impossible to locate where on the interface I find the related messages (as an email I tried to send was bounced back).

I stumbled upon it once, but when I tried to find it again …:frowning:

Could anyone please advise?

Account Health
Tags:Deactivated
00
539 views
3 replies
Reply
3 replies
3 replies
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Seller_EJIX7rqDNQJi2
In reply to: Seller_EgsPsaDXOyjre’s post

When your account is deactivated/ suspended, then you won’t be able to create cases as usual.

But you can still access your case log on this link:

https://sellercentral.amazon.co.uk/gp/case-dashboard/lobby.html?page=1&size=10&sortFilter=creationDate&sortByAscOrDesc=DESC&tab=your_cases.

I would suggest you to check your performance notifications instead:

https://sellercentral.amazon.co.uk/gp/customer-experience/perf-notifications.html/ref=xx_cxperform_dnav_caselog.

10
Follow this discussion to be notified of new activity
user profile
Seller_EJIX7rqDNQJi2
In reply to: Seller_EgsPsaDXOyjre’s post

When your account is deactivated/ suspended, then you won’t be able to create cases as usual.

But you can still access your case log on this link:

https://sellercentral.amazon.co.uk/gp/case-dashboard/lobby.html?page=1&size=10&sortFilter=creationDate&sortByAscOrDesc=DESC&tab=your_cases.

I would suggest you to check your performance notifications instead:

https://sellercentral.amazon.co.uk/gp/customer-experience/perf-notifications.html/ref=xx_cxperform_dnav_caselog.

10
user profile
Seller_EJIX7rqDNQJi2
In reply to: Seller_EgsPsaDXOyjre’s post

When your account is deactivated/ suspended, then you won’t be able to create cases as usual.

But you can still access your case log on this link:

https://sellercentral.amazon.co.uk/gp/case-dashboard/lobby.html?page=1&size=10&sortFilter=creationDate&sortByAscOrDesc=DESC&tab=your_cases.

I would suggest you to check your performance notifications instead:

https://sellercentral.amazon.co.uk/gp/customer-experience/perf-notifications.html/ref=xx_cxperform_dnav_caselog.

10
Reply
user profile
Seller_f5cnodyVjLD4S
In reply to: Seller_EgsPsaDXOyjre’s post

Hi JJ Lothin
https://sellercentral.amazon.co.uk/gp/contact-us/contact-amazon-form.html/ref=xx_forum_foot_contactus?ie=UTF8&urlStr=%2Fgp
Click in box on the right and view case log appears on the left along with categories to open a new case.
Bonne Chance

10
user profile
Seller_f5cnodyVjLD4S
In reply to: Seller_EgsPsaDXOyjre’s post

Hi JJ Lothin
https://sellercentral.amazon.co.uk/gp/contact-us/contact-amazon-form.html/ref=xx_forum_foot_contactus?ie=UTF8&urlStr=%2Fgp
Click in box on the right and view case log appears on the left along with categories to open a new case.
Bonne Chance

10
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