Hi,

I'm feeling extremely deflated and frustrated with the continuing issues with this account.

I have been trying to get our account re-activated since May 2024. We have no strikes against our account, but for some reason, the Amazon Performance Team keeps denying our submissions to re-activate the account.

We have tried submitting a wide range of documents and it doesn't change, even though the documents all follow the requirements needed.

We set up a new account, and have had no issues with verification. However after spending months of energy and money setting up the new account, sending stock to FBA warehouse in the UK. Amazon de-activated the new account because they said it is related to the old de-activated account.

The course of action, re-activate the old account and resolve any issues with it.

This is the horror loop we are stuck in:

- Speak to Account Health Expert on the phone, they recommend submitting documents.

- When those documents aren't accepted, someone tells us to try a different document.

- When those dont work, I ask if I can speak to a manager/file a complaint/escalate the issues, file an appeal. And I get told, that there is no one in the whole world who can help me. That the Account Health Expert team cannot get in touch with Amazon Performance team. And I am basically on my own. No way of resolving my issue.

We have a legitimate business, we are real people, we haven't done anything illegal or criminal or gone against any policy of Amazon. Simply, someone keeps refusing to verify the account.

All I wish to happen at this stage is to have the account deleted. But I cannot do that until it is re-activated.

I will keep trying to reach a solution but there is no where to turn for me except this forum now.

Praying I can find someone to help us.