I cannot schedule an appointment for the video call verification
Hello, my account is suspended due to the need for identity verification via video call. However, after submitting my nation ID card and credit card statement, I cannot schedule an appointment for the video call verification. The system shows an error and asks me to try again in 2-3 days. But after 2 days, I returned, and the system still shows the same error, asking me to try again in another 2-3 days. What should I do?
I cannot schedule an appointment for the video call verification
Hello, my account is suspended due to the need for identity verification via video call. However, after submitting my nation ID card and credit card statement, I cannot schedule an appointment for the video call verification. The system shows an error and asks me to try again in 2-3 days. But after 2 days, I returned, and the system still shows the same error, asking me to try again in another 2-3 days. What should I do?
1 reply
CR_Amazon
Hi there @Seller_FKWKkisWTDMcV
My name is CR and wanted to reach out here. The best step to take here is to reach out directly to Seller Support by following this link. They should be able to help get you set up with a new video call.
However, I see you had just received a performance notification that it appears you had read from 1/8/2025 (yesterday) with instructions on how to set up your instant identity verification call.
Please follow these instructions if you have not already.
CR_Amazon
