Amazon’s Backend Error with Colis Privé - Affecting Shipment Tracking and Leading to Financial Loss and A-Z claim
Hey fellow sellers,
I’m dealing with a frustrating issue with Amazon’s backend regarding Colis Privé tracking. Amazon has two carrier codes in their system for Colis Privé:
1. Colis Priv̩ РThe incorrect one. (how is it possible they have an error on their back end...)
2. Colis Prive – Marked for deprecation, even though it’s the correct one.
What’s happening is that the incorrect code is the one being accepted by Amazon, causing tracking issues. Meanwhile, the correct code is scheduled for deprecation. As a result, Amazon has been declaring our shipments as late or lost, even though we have provided 100% valid tracking information.
This has led to over 20 A-Z claims being won by customers due to Amazon’s inability to track our shipments properly. We’ve lost thousands of pounds because of this backend issue that’s completely out of our control.
Has anyone else experienced this problem, and if so, how have you managed to resolve it? I’d love to hear what others are doing to handle this mess. It’s becoming a nightmare for our business, and we’re looking for ways to avoid further financial loss.
Amazon’s Backend Error with Colis Privé - Affecting Shipment Tracking and Leading to Financial Loss and A-Z claim
Hey fellow sellers,
I’m dealing with a frustrating issue with Amazon’s backend regarding Colis Privé tracking. Amazon has two carrier codes in their system for Colis Privé:
1. Colis Priv̩ РThe incorrect one. (how is it possible they have an error on their back end...)
2. Colis Prive – Marked for deprecation, even though it’s the correct one.
What’s happening is that the incorrect code is the one being accepted by Amazon, causing tracking issues. Meanwhile, the correct code is scheduled for deprecation. As a result, Amazon has been declaring our shipments as late or lost, even though we have provided 100% valid tracking information.
This has led to over 20 A-Z claims being won by customers due to Amazon’s inability to track our shipments properly. We’ve lost thousands of pounds because of this backend issue that’s completely out of our control.
Has anyone else experienced this problem, and if so, how have you managed to resolve it? I’d love to hear what others are doing to handle this mess. It’s becoming a nightmare for our business, and we’re looking for ways to avoid further financial loss.
2 replies
Angie_Amazon
Hi @Seller_fhmVjDNRMry5g,
I'm Angie, part of the UK forum community. It's a pleasure to greet you.
I understand you are having issues to track your order with the carrier Colis Prive due to a code error causing A-Z Claims on your account.
I'm investigating your case and will contact you back as soon as I have updates for you. Please know I don't have a specific time frame for resolution, but I'll keep you posted.
In the mind time, can you please share with me some example orders, screenshot of the error messages received if any.
Regards,
Angie 🌷
Angie_Amazon
Hello @Seller_fhmVjDNRMry5g
To move forward with this, we need examples of the impacted orders by this issue.
Please provide this information to help you out with the error.
Regards,
Angie 🌷
