Automated Refunds of orders when delivererd to cusotomers
We are having issue where Amazon are automatically refunding customer for orders. The customers are receiving the goods and requesting a refund, in each case we are seeing that a valid DPD tracking link was uploaded. The item was delivered to the customer or a safe place as they requested and then the customer is requesting a refund and Amazon is giving this automatically.
We have a situation where the customer has the machine (cost us money) and then get a refund 100% costs us more money.
We have tried to contact seller support and get no answers. Has anyone else had this and know how to stop it ?
As even when we report the buyers we are having this rejected and no help from Amazon.
Automated Refunds of orders when delivererd to cusotomers
We are having issue where Amazon are automatically refunding customer for orders. The customers are receiving the goods and requesting a refund, in each case we are seeing that a valid DPD tracking link was uploaded. The item was delivered to the customer or a safe place as they requested and then the customer is requesting a refund and Amazon is giving this automatically.
We have a situation where the customer has the machine (cost us money) and then get a refund 100% costs us more money.
We have tried to contact seller support and get no answers. Has anyone else had this and know how to stop it ?
As even when we report the buyers we are having this rejected and no help from Amazon.
0 replies
Seller_ZJhFeE3tNKzfh
How are they requesting a refund? Are they opening a return request first?
Seller_3NSFQR9B9Szoi
Check if your ASIN is returnable (under Buy Box there should be "30 day return policy") - if not, Amazon's bot in Contact Us section will issue automatic refund every time when someone marks that they want to make a return.
Seller_qjPjvwmMvJ7tV
if you are fulfilling these through Seller Fulfilled Prime programme, Amazon CS takes over customer service and refunds your hard earned money for no good reason.
