How do I put in a claim against Hermes/Evri On a return label provided by Amazon?
I want to make a claim against Hermes for an item returned to us, using an Amazon pre-paid Hermes return label. As the returned item never arrived to us, as the courier hermes damaged the item and said it was undeliverable. We have tried to put in a SAFE-T claim but Amazon have refused saying we need to claim against the courier Hermes. However, when trying to put in a claim against Hermes they're saying the sender (who provides the label) needs to. As Amazon provides the label to the customer, the claim needs to come from Amazon. So currently we are stuck with nowhere to turn. How do we go about getting either our product or money back?
Please advise.
How do I put in a claim against Hermes/Evri On a return label provided by Amazon?
I want to make a claim against Hermes for an item returned to us, using an Amazon pre-paid Hermes return label. As the returned item never arrived to us, as the courier hermes damaged the item and said it was undeliverable. We have tried to put in a SAFE-T claim but Amazon have refused saying we need to claim against the courier Hermes. However, when trying to put in a claim against Hermes they're saying the sender (who provides the label) needs to. As Amazon provides the label to the customer, the claim needs to come from Amazon. So currently we are stuck with nowhere to turn. How do we go about getting either our product or money back?
Please advise.
1 reply
Seller_ZJhFeE3tNKzfh
Yep - all amazon state is 'you must claim via the courier'
It's been broken since launch. apparently, if you have a none Amazon Evri label - you can use that to trick the automated system and once through use the amazon details - but obviously you are out of luck if evri have never lost any of your own parcels.
I know the mods like @Winston_Amazon were collecting instances of issues like that - but that was a LONG time ago.
Short answer is - its a scam frankly.
