Subject: Assistance Required for Reimbursement on A-to-Z Claim

Hi All,

Could someone advise on how to get reimbursed for an order refunded by Amazon after a buyer filed an A-to-Z claim? The parcel was delivered after the buyer received the refund.

We appealed the decision but received an automated response stating the appeal was denied. Despite sending two follow-up emails to customer, we haven't received a response. We also emailed the Managing Director's office and received a reply stating the email was received and will be reviewed in 2-3 days.

This situation has left us out of pocket, even though the delivery photo clearly shows the parcel being handed over to someone at the buyer’s address with an open door. Unfortunately, Amazon seems unwilling to acknowledge this evidence.

Any help or advice on resolving this issue would be greatly appreciated.

Thank you,

Adam