Account Deactivated – How Can I Esclate My Case
Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.
Why did this happen?
We were unable to verify the documents that you provided.
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit the following document:
-- A utility bill for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service.
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Dear Seller Support Team,
I have submitted different types of utility bills to reactive my account and sent an appeal letter to Amazon US, but no response.
I just want to know what exactly document the team needs from me. I even not yet started to sell my products. Appreciate it if anyone could advise me on what I can do.
Many Thanks
Account Deactivated – How Can I Esclate My Case
Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.
Why did this happen?
We were unable to verify the documents that you provided.
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit the following document:
-- A utility bill for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service.
****
Dear Seller Support Team,
I have submitted different types of utility bills to reactive my account and sent an appeal letter to Amazon US, but no response.
I just want to know what exactly document the team needs from me. I even not yet started to sell my products. Appreciate it if anyone could advise me on what I can do.
Many Thanks
2 replies
Seller_mSOku66YeEpDa
[Moderator Edit: removed personal solicitations]
Seller_pUXWVm7a8McZE
I am having the same problem. My account was deactivated in August and I have sent numerous statements and had a video interview. Today I had an email saying they are not reactivating my account so will not be disbursing my funds of £110.91
They say they feel my account has been used to engage in deceptive, fraudulent or illegal activity. Failing to verify my supply chain or submitting fabricated documents!
I am the sole owner and inventor of my product Mutts Ear Mitts and also own the Trademark for it. I was selling on Amazon for a number of years until they kept changing their policies so I stopped but I thought I would give them a try again. I only put about 5 of my products on here and they sold straight away with no problems, no returns asked for and great reviews.
They clearly haven't bothered to contact my suppliers or my manufacturer to confirm who I am.
I have given all statements and details they have asked for yet, they still won't disburse my funds.
I understand they have to do their checks but do they really do them? I don't think so!
Who's conning who here? I really need my payment now and just want to finish with Amazon!
I'm now thinking of contacting the Ombudsman because I've had enough now and can't take anymore stress.
