Unable to complete virtual identity verification for Funds Disbursment
I have requested multiple times for my funds to be disbursed to me but I keep getting told i am denied as I failed to schedule a appointment for a virtual identify verification which is the same generic email i get every time I try to resolve the issue.
I have tried on multiple occasions to register for a virtual identity verification but no Amazon associate joins the call and there is no option to schedule a call after the document submission screen as the system goes straight into the "Video Appointment" and I waited over 2 hours today but no one joined the call the system does not work and Amazon are still holding my funds. How can I get Amazon to understand this?
Below is the picture attached of the screen showing how the video is stuck at the same point.
Unable to complete virtual identity verification for Funds Disbursment
I have requested multiple times for my funds to be disbursed to me but I keep getting told i am denied as I failed to schedule a appointment for a virtual identify verification which is the same generic email i get every time I try to resolve the issue.
I have tried on multiple occasions to register for a virtual identity verification but no Amazon associate joins the call and there is no option to schedule a call after the document submission screen as the system goes straight into the "Video Appointment" and I waited over 2 hours today but no one joined the call the system does not work and Amazon are still holding my funds. How can I get Amazon to understand this?
Below is the picture attached of the screen showing how the video is stuck at the same point.
1 reply
Sarah_Amzn
Hello @Seller_jntN0Kv3CCNRf,
Thank you for posting on Forums!
This is Sarah with Amazon.
Could you please:
-Confirm the date and time from your original video call verification invitation email
-Provide 3 preferred time slots that work best for you?
This will help me coordinate with the partner team to reschedule the video call.
Best,
Sarah.
