DETAIL PAGE REMOVED
Hi I know this issue has been going on for a while for some sellers but Ive only just noticed that some of my 2nd hand CDs have had this done to them a while ago so have been inactive. I have no idea what to do , being 2nd hand I have no invoices and there doesnt seem to be any option to resolve,,,`fix issue` in drop down list against the item(s) just gives me a message that there are `zero product policy violations` !? what can I do to get the items back active? Any advice that is not too technical would be appreciated thanks, Russ
DETAIL PAGE REMOVED
Hi I know this issue has been going on for a while for some sellers but Ive only just noticed that some of my 2nd hand CDs have had this done to them a while ago so have been inactive. I have no idea what to do , being 2nd hand I have no invoices and there doesnt seem to be any option to resolve,,,`fix issue` in drop down list against the item(s) just gives me a message that there are `zero product policy violations` !? what can I do to get the items back active? Any advice that is not too technical would be appreciated thanks, Russ
9 replies
Seller_mxez2L8QjE6WW
I get the same 'detail page removed'; Fix Issue just takes me to the 'pricing error' list, which is totally irrelevant. I have no idea what to do, can't risk my sanity by raising a case with the oxymoronic 'seller support'. Not much help, I'm afraid - but you are not alone!
Seller_d8YGbIjNqwFxn
Have you looked in
https://sellercentral.amazon.co.uk/fixyourproducts
This should tell you why the detail page has been removed. If there are no violations it is most likely that the barcode is not valid or does not match the brand on the listing.
Seller_19xPhE8YgkmxW
Hello Book_Sales_are_Russ,
My understanding is that when a Detail Page has been removed it is because Amazon (or it's representatives [bots]) have deemed something on that page as unacceptable.
It may be that the title includes SEX (Essex, Sussex, Scunthorpe... etc) or a Brand Name has been included, or any other reason, but once it's removed it can't be reinstated (even if you could modify it to remove offending words/characters/images)
I usually look to see if there are any other listings in the Amazon that match my item.. if so, I add myself as a Seller.
If not, I Delete Product and Listing and sell it elsewhere
All Best
Brian
Sarah_Amzn
Hello @Seller_FwDi7ESyrH7sh,
@Seller_19xPhE8YgkmxW makes a great point!
Have you had a chance to review your listing to see if these restrictions might apply?
Regards,
Sarah.
Seller_ZQyopdiwkUHOZ
Those aren't restrictions...
Those are examples of bots being coded poorly so reading what they deem to be offensive terms where they aren't present.
Those three examples were all the names of places. They have nothing to do with sex, the bots just register the letters being adjacent, so flag it as offensive incorrectly.
