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Seller_03BPkSHIvNKbQ

Refunded - Why does Amazon still refund customers when the FBA warehouse confirms that the returned item has been damaged by the customer?

Hi, everyone.

First of all,we don’t mind customers to request a return for any reason, but we can’t understand why Amazon still refunds customers when the FBA warehouse has confirmed that the returned item has been damaged through the customer and is unsellable.

Secondly, can we request a compensation from Amazon or can we refuse to refund a customer in cases like this? If so, how does this work?

Thanks

178 views
13 replies
Manage Buyer Experience
Tags:Customer, Refunds
10
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user profile
Seller_03BPkSHIvNKbQ

Refunded - Why does Amazon still refund customers when the FBA warehouse confirms that the returned item has been damaged by the customer?

Hi, everyone.

First of all,we don’t mind customers to request a return for any reason, but we can’t understand why Amazon still refunds customers when the FBA warehouse has confirmed that the returned item has been damaged through the customer and is unsellable.

Secondly, can we request a compensation from Amazon or can we refuse to refund a customer in cases like this? If so, how does this work?

Thanks

Manage Buyer Experience
Tags:Customer, Refunds
10
178 views
13 replies
Reply
user profile
Seller_03BPkSHIvNKbQ
In reply to: Seller_gtPnKgU63JaId’s post
Most helpful reply

What’s even more ridiculous is that orders from a year or 2 years ago were requested by customers for refund and Amazon is still giving them a full refund 。。。。。 Really speechless!!!

10
13 replies
user profile
Seller_L2WLWf8N814M4
In reply to: Seller_03BPkSHIvNKbQ’s post

Hello @OBL_Home,

The refund was made trough A to Z claim?

If yes you can submit an appeal, if you haven’t done it already.

Also here is a link with info related to partial refund . You may issue a partial refund (instead of a full refund) depending on the return circumstances.

Kind regards.
Nickolas

00
user profile
Seller_QVpjrN1BsybDT
In reply to: Seller_03BPkSHIvNKbQ’s post

I may have the wrong end of the stick but if I was being cynical…
Amazon seem to get their money in the vast majority of cases no matter who refunds who and no matter who ends up with the goods an no matter what condition the goods are in. Ie amazon end up winners no matter what happens so they are quite happy to do whatever suits the buyers best!
But I am not at all cynical so that’s not really what happens!!

20
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user profile
Seller_03BPkSHIvNKbQ

Refunded - Why does Amazon still refund customers when the FBA warehouse confirms that the returned item has been damaged by the customer?

Hi, everyone.

First of all,we don’t mind customers to request a return for any reason, but we can’t understand why Amazon still refunds customers when the FBA warehouse has confirmed that the returned item has been damaged through the customer and is unsellable.

Secondly, can we request a compensation from Amazon or can we refuse to refund a customer in cases like this? If so, how does this work?

Thanks

178 views
13 replies
Manage Buyer Experience
Tags:Customer, Refunds
10
Reply
user profile
Seller_03BPkSHIvNKbQ

Refunded - Why does Amazon still refund customers when the FBA warehouse confirms that the returned item has been damaged by the customer?

Hi, everyone.

First of all,we don’t mind customers to request a return for any reason, but we can’t understand why Amazon still refunds customers when the FBA warehouse has confirmed that the returned item has been damaged through the customer and is unsellable.

Secondly, can we request a compensation from Amazon or can we refuse to refund a customer in cases like this? If so, how does this work?

Thanks

Manage Buyer Experience
Tags:Customer, Refunds
10
178 views
13 replies
Reply
user profile

Refunded - Why does Amazon still refund customers when the FBA warehouse confirms that the returned item has been damaged by the customer?

by Seller_03BPkSHIvNKbQ

Hi, everyone.

First of all,we don’t mind customers to request a return for any reason, but we can’t understand why Amazon still refunds customers when the FBA warehouse has confirmed that the returned item has been damaged through the customer and is unsellable.

Secondly, can we request a compensation from Amazon or can we refuse to refund a customer in cases like this? If so, how does this work?

Thanks

Manage Buyer Experience
Tags:Customer, Refunds
10
178 views
13 replies
Reply
user profile
Seller_03BPkSHIvNKbQ
In reply to: Seller_gtPnKgU63JaId’s post
Most helpful reply

What’s even more ridiculous is that orders from a year or 2 years ago were requested by customers for refund and Amazon is still giving them a full refund 。。。。。 Really speechless!!!

10
user profile
Seller_03BPkSHIvNKbQ
In reply to: Seller_gtPnKgU63JaId’s post
Most helpful reply

What’s even more ridiculous is that orders from a year or 2 years ago were requested by customers for refund and Amazon is still giving them a full refund 。。。。。 Really speechless!!!

10
user profile
Seller_03BPkSHIvNKbQ
In reply to: Seller_gtPnKgU63JaId’s post
Most helpful reply

What’s even more ridiculous is that orders from a year or 2 years ago were requested by customers for refund and Amazon is still giving them a full refund 。。。。。 Really speechless!!!

10
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Seller_L2WLWf8N814M4
In reply to: Seller_03BPkSHIvNKbQ’s post

Hello @OBL_Home,

The refund was made trough A to Z claim?

If yes you can submit an appeal, if you haven’t done it already.

Also here is a link with info related to partial refund . You may issue a partial refund (instead of a full refund) depending on the return circumstances.

Kind regards.
Nickolas

00
user profile
Seller_QVpjrN1BsybDT
In reply to: Seller_03BPkSHIvNKbQ’s post

I may have the wrong end of the stick but if I was being cynical…
Amazon seem to get their money in the vast majority of cases no matter who refunds who and no matter who ends up with the goods an no matter what condition the goods are in. Ie amazon end up winners no matter what happens so they are quite happy to do whatever suits the buyers best!
But I am not at all cynical so that’s not really what happens!!

20
Follow this discussion to be notified of new activity
user profile
Seller_L2WLWf8N814M4
In reply to: Seller_03BPkSHIvNKbQ’s post

Hello @OBL_Home,

The refund was made trough A to Z claim?

If yes you can submit an appeal, if you haven’t done it already.

Also here is a link with info related to partial refund . You may issue a partial refund (instead of a full refund) depending on the return circumstances.

Kind regards.
Nickolas

00
user profile
Seller_L2WLWf8N814M4
In reply to: Seller_03BPkSHIvNKbQ’s post

Hello @OBL_Home,

The refund was made trough A to Z claim?

If yes you can submit an appeal, if you haven’t done it already.

Also here is a link with info related to partial refund . You may issue a partial refund (instead of a full refund) depending on the return circumstances.

Kind regards.
Nickolas

00
Reply
user profile
Seller_QVpjrN1BsybDT
In reply to: Seller_03BPkSHIvNKbQ’s post

I may have the wrong end of the stick but if I was being cynical…
Amazon seem to get their money in the vast majority of cases no matter who refunds who and no matter who ends up with the goods an no matter what condition the goods are in. Ie amazon end up winners no matter what happens so they are quite happy to do whatever suits the buyers best!
But I am not at all cynical so that’s not really what happens!!

20
user profile
Seller_QVpjrN1BsybDT
In reply to: Seller_03BPkSHIvNKbQ’s post

I may have the wrong end of the stick but if I was being cynical…
Amazon seem to get their money in the vast majority of cases no matter who refunds who and no matter who ends up with the goods an no matter what condition the goods are in. Ie amazon end up winners no matter what happens so they are quite happy to do whatever suits the buyers best!
But I am not at all cynical so that’s not really what happens!!

20
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