Wrongful Disposal of Stock
I had a problem where Amazon classified my new product incorrectly as a medical device. I appealed and, after weeks of to and fro, the listing was finally reinstated.
I went into my account today and discovered that they have disposed of the stock because the reinstatement took longer than 30 days.
I tried to cancel but too late, even though 29 items are still showing as Pending.
I did a seller support chat and the case ID is 10515480212.
I have lost hundreds of pounds worth of stock through no fault of my own.
There was no email or performance notification about the disposal. I know that in the past emails were sent informing of upcoming events like this. Why has this stopped?
I cannot afford to lose this stock.
Is there anything I can do to stop the remaining 29 from going?
Surely someone can ask the warehouse concerned to pull those items.
Please help @Sarah_Amzn
@Julia_Amazon
@Winston_Amazon
@Spencer_Amazon
@Sakura_Amazon
@Simon_Amazon
@Ezra_Amazon
@Ash_AMZ
Wrongful Disposal of Stock
I had a problem where Amazon classified my new product incorrectly as a medical device. I appealed and, after weeks of to and fro, the listing was finally reinstated.
I went into my account today and discovered that they have disposed of the stock because the reinstatement took longer than 30 days.
I tried to cancel but too late, even though 29 items are still showing as Pending.
I did a seller support chat and the case ID is 10515480212.
I have lost hundreds of pounds worth of stock through no fault of my own.
There was no email or performance notification about the disposal. I know that in the past emails were sent informing of upcoming events like this. Why has this stopped?
I cannot afford to lose this stock.
Is there anything I can do to stop the remaining 29 from going?
Surely someone can ask the warehouse concerned to pull those items.
Please help @Sarah_Amzn
@Julia_Amazon
@Winston_Amazon
@Spencer_Amazon
@Sakura_Amazon
@Simon_Amazon
@Ezra_Amazon
@Ash_AMZ
2 replies
Seller_ZVAz3d5lZuGid
Unfortunately none of those forum mods who you have tagged will see your post, as they are not highlighted in blue - you need to start typing their name then select from the dropdown that appears eg. @Julia_Amazon and so on.
Roberto_Amazon
Hello! @Seller_v7xkoYQa5F5Xu
This is Roberto. Thank you for using the forums, apologies for the delay on getting back to you.
I have reviewed the disposal order in question and found that it has already been completed. Unfortunately, we are unable to take further actions on this, our FBA sent you a notification to your primary email on 10/02/2024 about the potential disposal if no actions were taken.
Thank you for your understanding,
