5461 error - I've hit a brick wall
I have my GTINs from GS1 (a completely new GS1 account as this is a new brand on Amazon) and completed the required details for a new listing. However, upon submission, I keep getting the 5461 error code.
This is despite having received brand approval already.
The error screen prompted an additional dialogue screen for review submission. So, I did that and provided all necessary information and images. Despite this, my submission was rejected and I was told the GTIN I provided was not valid. I’ve double-checked and that’s not the case. It's valid. I spoke to the people at GS1 and they confirmed this.
I have a trademark pending and would also like to sign up for Brand Registry, but one of the requirements for that is providing an ASIN for one of your products. But I can't do that because I can't get past the 5461 error to list anything!
I've done everything by the book, but I'm completely stuck. Can anyone offer some advice. I’ve tried using Amazon help desk, but that hasn’t helped.
5461 error - I've hit a brick wall
I have my GTINs from GS1 (a completely new GS1 account as this is a new brand on Amazon) and completed the required details for a new listing. However, upon submission, I keep getting the 5461 error code.
This is despite having received brand approval already.
The error screen prompted an additional dialogue screen for review submission. So, I did that and provided all necessary information and images. Despite this, my submission was rejected and I was told the GTIN I provided was not valid. I’ve double-checked and that’s not the case. It's valid. I spoke to the people at GS1 and they confirmed this.
I have a trademark pending and would also like to sign up for Brand Registry, but one of the requirements for that is providing an ASIN for one of your products. But I can't do that because I can't get past the 5461 error to list anything!
I've done everything by the book, but I'm completely stuck. Can anyone offer some advice. I’ve tried using Amazon help desk, but that hasn’t helped.
1 reply
Ezra_Amazon
Hi @Seller_NU3xq4iecR2Xz,
I’ve checked internally and couldn’t locate any case with Seller Support related to the 5461 error you’re experiencing.
Have you followed the steps outlined on this help page: Error code 5461 and approval requirements.
If you have, please share the case ID here so we can look into it further. If not, I recommend reviewing the guidance provided there and following the steps accordingly to resolve the issue.
Thank you,
Ezra
