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    Seller_FR9KMea3w0roC

    Misleading and incorrect sales on Amazon.com compared to sellercentral

    Hello experts,

    I observed that sales of my Asin on Amazon.com are being reflected incorrectly compared to Sellercentral i.e. almost twice less than sellercentral. This issue i can see with all top sellers on the same keyword.

    I opened the case 20387761861 but Amazon could not respond despite lapse of 5 days or clarify why and what is going on. It looks like a big bug attached to the keyword. It should be resolved on priority basis as Amazon buyers are being mislead as metrics of sales history are incorrect on amazon.com

    Any expert can advice on the matter or facing same issue

    26 views
    2 replies
    Grow your business
    Tags:Keywords, Search
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    Seller_FR9KMea3w0roC

    Misleading and incorrect sales on Amazon.com compared to sellercentral

    Hello experts,

    I observed that sales of my Asin on Amazon.com are being reflected incorrectly compared to Sellercentral i.e. almost twice less than sellercentral. This issue i can see with all top sellers on the same keyword.

    I opened the case 20387761861 but Amazon could not respond despite lapse of 5 days or clarify why and what is going on. It looks like a big bug attached to the keyword. It should be resolved on priority basis as Amazon buyers are being mislead as metrics of sales history are incorrect on amazon.com

    Any expert can advice on the matter or facing same issue

    Grow your business
    Tags:Keywords, Search
    00
    26 views
    2 replies
    Reply
    2 replies
    user profile
    Seller_ZVAz3d5lZuGid
    In reply to: Seller_FR9KMea3w0roC’s post

    @Seller_FR9KMea3w0roC - I don't sell on .com, so not sure I can help, but can you not ask Seller Support for help on .com ?

    00
    user profile
    Jameson_Amazon
    In reply to: Seller_FR9KMea3w0roC’s post

    Hi @Seller_FR9KMea3w0roC,

    Thanks for raising this and sharing your case ID. I took a look and it appears the case was closed before the internal team could complete their investigation into the discrepancy.

    If you'd still like assistance with this, you will need to reopen the case or open a new one referencing the original (20387761861) so the team can pick up where they left off. When you do, include the ASIN and screenshots showing the difference between your Seller Central data and what's displayed on Amazon.com.

    I understand the lack of response was frustrating, please know that some investigations do take time when they require input from specialist teams.

    If you need further assistance after the investigation is completed, feel free to share your updated case ID here and I'd be happy to take a further look.

    All the best,

    Jameson

    00
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    user profile
    Seller_FR9KMea3w0roC

    Misleading and incorrect sales on Amazon.com compared to sellercentral

    Hello experts,

    I observed that sales of my Asin on Amazon.com are being reflected incorrectly compared to Sellercentral i.e. almost twice less than sellercentral. This issue i can see with all top sellers on the same keyword.

    I opened the case 20387761861 but Amazon could not respond despite lapse of 5 days or clarify why and what is going on. It looks like a big bug attached to the keyword. It should be resolved on priority basis as Amazon buyers are being mislead as metrics of sales history are incorrect on amazon.com

    Any expert can advice on the matter or facing same issue

    26 views
    2 replies
    Grow your business
    Tags:Keywords, Search
    00
    Reply
    user profile
    Seller_FR9KMea3w0roC

    Misleading and incorrect sales on Amazon.com compared to sellercentral

    Hello experts,

    I observed that sales of my Asin on Amazon.com are being reflected incorrectly compared to Sellercentral i.e. almost twice less than sellercentral. This issue i can see with all top sellers on the same keyword.

    I opened the case 20387761861 but Amazon could not respond despite lapse of 5 days or clarify why and what is going on. It looks like a big bug attached to the keyword. It should be resolved on priority basis as Amazon buyers are being mislead as metrics of sales history are incorrect on amazon.com

    Any expert can advice on the matter or facing same issue

    Grow your business
    Tags:Keywords, Search
    00
    26 views
    2 replies
    Reply
    user profile

    Misleading and incorrect sales on Amazon.com compared to sellercentral

    by Seller_FR9KMea3w0roC

    Hello experts,

    I observed that sales of my Asin on Amazon.com are being reflected incorrectly compared to Sellercentral i.e. almost twice less than sellercentral. This issue i can see with all top sellers on the same keyword.

    I opened the case 20387761861 but Amazon could not respond despite lapse of 5 days or clarify why and what is going on. It looks like a big bug attached to the keyword. It should be resolved on priority basis as Amazon buyers are being mislead as metrics of sales history are incorrect on amazon.com

    Any expert can advice on the matter or facing same issue

    Grow your business
    Tags:Keywords, Search
    00
    26 views
    2 replies
    Reply
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    Seller_ZVAz3d5lZuGid
    In reply to: Seller_FR9KMea3w0roC’s post

    @Seller_FR9KMea3w0roC - I don't sell on .com, so not sure I can help, but can you not ask Seller Support for help on .com ?

    00
    user profile
    Jameson_Amazon
    In reply to: Seller_FR9KMea3w0roC’s post

    Hi @Seller_FR9KMea3w0roC,

    Thanks for raising this and sharing your case ID. I took a look and it appears the case was closed before the internal team could complete their investigation into the discrepancy.

    If you'd still like assistance with this, you will need to reopen the case or open a new one referencing the original (20387761861) so the team can pick up where they left off. When you do, include the ASIN and screenshots showing the difference between your Seller Central data and what's displayed on Amazon.com.

    I understand the lack of response was frustrating, please know that some investigations do take time when they require input from specialist teams.

    If you need further assistance after the investigation is completed, feel free to share your updated case ID here and I'd be happy to take a further look.

    All the best,

    Jameson

    00
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    user profile
    Seller_ZVAz3d5lZuGid
    In reply to: Seller_FR9KMea3w0roC’s post

    @Seller_FR9KMea3w0roC - I don't sell on .com, so not sure I can help, but can you not ask Seller Support for help on .com ?

    00
    user profile
    Seller_ZVAz3d5lZuGid
    In reply to: Seller_FR9KMea3w0roC’s post

    @Seller_FR9KMea3w0roC - I don't sell on .com, so not sure I can help, but can you not ask Seller Support for help on .com ?

    00
    Reply
    user profile
    Jameson_Amazon
    In reply to: Seller_FR9KMea3w0roC’s post

    Hi @Seller_FR9KMea3w0roC,

    Thanks for raising this and sharing your case ID. I took a look and it appears the case was closed before the internal team could complete their investigation into the discrepancy.

    If you'd still like assistance with this, you will need to reopen the case or open a new one referencing the original (20387761861) so the team can pick up where they left off. When you do, include the ASIN and screenshots showing the difference between your Seller Central data and what's displayed on Amazon.com.

    I understand the lack of response was frustrating, please know that some investigations do take time when they require input from specialist teams.

    If you need further assistance after the investigation is completed, feel free to share your updated case ID here and I'd be happy to take a further look.

    All the best,

    Jameson

    00
    user profile
    Jameson_Amazon
    In reply to: Seller_FR9KMea3w0roC’s post

    Hi @Seller_FR9KMea3w0roC,

    Thanks for raising this and sharing your case ID. I took a look and it appears the case was closed before the internal team could complete their investigation into the discrepancy.

    If you'd still like assistance with this, you will need to reopen the case or open a new one referencing the original (20387761861) so the team can pick up where they left off. When you do, include the ASIN and screenshots showing the difference between your Seller Central data and what's displayed on Amazon.com.

    I understand the lack of response was frustrating, please know that some investigations do take time when they require input from specialist teams.

    If you need further assistance after the investigation is completed, feel free to share your updated case ID here and I'd be happy to take a further look.

    All the best,

    Jameson

    00
    Reply
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