Brand Registry problem

Hello,

I am trying to register my brand although the application was declined as the brand name was not permanently affixed to the product or packaging, I now have packaging with the brand name affixed as required. However the original application is still showing as under review and has been for a month. I cannot reapply as I am met with "Application for brand XXXX is currently under review". I cannot reopen the original case about the brand being rejected, nor access the page to seek help from the brand registry team as I am met with a message saying I need to enroll at least one brand. Any help would be greatly appreciated.

Case ID: 9772023662