My items suddenly moved from STANDARD to CLOTHING in the capacity manager
Hello everyone,
We're having a sudden huge problem with our Capacity Manager.
We sell Health and Beauty products.
Our items have always been in in the category "Standard Size" where we have 12.55 cubic metres of capacity.
But suddenly all of our stock was moved into the "Clothing section" where our capacity is 2.83 cubic metres because we never use it (our items are categorized as Beauty, "Health, and Personal Care" therefore they fall in "Standard Size" section of capacity)
So now we appear with 1% used (0.00 of 12.55 cubic metres) in the STANDARD SIZE
and
181% used (5.12 of 2.83 cubic metres) of the CLOTHING SECTION which proves there is a mistake because we can not be at 181% unless there has been a mistake that switched our Capacity Category by mistake!
Any help would be appreciated @Sarah_Amzn
See images below:
My items suddenly moved from STANDARD to CLOTHING in the capacity manager
Hello everyone,
We're having a sudden huge problem with our Capacity Manager.
We sell Health and Beauty products.
Our items have always been in in the category "Standard Size" where we have 12.55 cubic metres of capacity.
But suddenly all of our stock was moved into the "Clothing section" where our capacity is 2.83 cubic metres because we never use it (our items are categorized as Beauty, "Health, and Personal Care" therefore they fall in "Standard Size" section of capacity)
So now we appear with 1% used (0.00 of 12.55 cubic metres) in the STANDARD SIZE
and
181% used (5.12 of 2.83 cubic metres) of the CLOTHING SECTION which proves there is a mistake because we can not be at 181% unless there has been a mistake that switched our Capacity Category by mistake!
Any help would be appreciated @Sarah_Amzn
See images below:
5 replies
Seller_QuM1AZgzfU9x4
One of your ASINs is in the fashion category which is likely why the storage has changed. You'll probably need to try changing that if you think that's the wrong category.
Incidentally, did you realise the same listing is in French?
Sarah_Amzn
Hello @Seller_FhcGxGcbFKlge,
have you tried to reach out to Seller Support? If yes, could you please share the Case ID?
Kind regards,
Sarah.
