Account deactivated
Hi there
My account has been deactivated for the following reasons:
To reactivate your account, submit the following information:
-
Confirmation of the country of establishment of your business - this is the country in which your legal entity is incorporated or you are resident if you are a private individual;
-
An explanation of why the country of your Merchant Business Address does not, or has not, reflected your country of establishment.
I’m very confused because my country of establishment is the UK and my address is in the UK. Has anyone else experienced something similar? I’ve sent Amazon copies of my company registration, EORI number and trademark registration and I’m waiting on feedback.
Any help or advice would be greatly appreciated!
Account deactivated
Hi there
My account has been deactivated for the following reasons:
To reactivate your account, submit the following information:
-
Confirmation of the country of establishment of your business - this is the country in which your legal entity is incorporated or you are resident if you are a private individual;
-
An explanation of why the country of your Merchant Business Address does not, or has not, reflected your country of establishment.
I’m very confused because my country of establishment is the UK and my address is in the UK. Has anyone else experienced something similar? I’ve sent Amazon copies of my company registration, EORI number and trademark registration and I’m waiting on feedback.
Any help or advice would be greatly appreciated!
34 replies
Seller_DROodOAYHftnc
Maybe your company/business is registered here, but do YOU live in UK ?
Seller_9GGqC58yUgrbI
Did you transfer the seller account in the past or change the legal entity?
Seller_esvgLzKXw2YAl
Have you actually checked this?
If you are a ltd company, does the information for the company and all directors match what Amazon holds?
Seller_9GGqC58yUgrbI
So there is a problem with updating the country of registration when transferring an account. All sellers affected by this performance notification follow the same pattern. Change of legal entity in the past and/or change of country in the past.
One thing is for sure, this technical problem was known in 2021 as we were confronted with it during a KYC check.
The country of registration on the KYC page was “X” while the verification service saw it as “Y”. We had to send them a screenshot of the KYC page to prove that there was a technical error.
Seller_k6eoEUabo3Exy
Hello @GIZZLS,
This is Noor from Amazon to assist you on your account issue.
As correctly mentioned by @NEil, for a successful verification, the details entered in the seller central should match the documents details.
There are certain policies that Amazon expects its sellers to follow while operating the platform, and requests for identity verification documents when required
Could you confirm us if the steps mentioned in the email were correctly followed? If yes, then would suggest that you keep monitoring your email to not miss on any important updates.
The following information will help you to select the correct legal entity:
– Individual: You must only choose this legal entity if you do not sell for profit. Individual sellers may list unwanted personal items, such as old DVDs or books.
– UK Sole Proprietor: This legal entity is for any commercial individual who sells for profit. A Sole Proprietorship is registered with Her Majesty’s Revenue and Customs (HMRC). There is no legal distinction between the owner and the business.
– State-owned: A business that is either wholly or partially owned and operated by a government.
– Publicly-listed: A business with shares listed on a stock exchange for public trading.
– Privately-owned (such as Limited, Partnership, International Sole Proprietor): A business controlled and operated by private individuals.
– Charity: Incorporated or non-incorporated tax-exempt body.
These documents must be authentic and unaltered, and the name and address on the document must match the name and address you provided during registration.
To Know more about Verification Process please click here.
Also, you can raise a case with us from here with details of the concern.
The forums community and I are here to assist you.
Regards,
Noor
Seller_wQ3htKyU885lu
Hi @GIZZLS
I’m Susie from Amazon, here to assist you with your concerns.
We understand that you have queries regarding the time taken for the reactivation of your account.
We would like to let you know that once the team receives all of the required information, they will proceed with their review. We would also request you to understand that the team replies to cases in the order they’ve received, hence there may be slight delays. However, it may take longer in some situations based on the complexity of the account.
For any additional information requested by the team or for further communications, we request you to kindly keep a close eye on your Performance Notifications.
For FBA related queries we would recommend you to contact our FBA team and for any additional queries and dedicated assistance, we would recommend you to follow the below mentioned pathway:
"Help" > Your account has been suspended > Account Health > Reactivate your account > Get help with my appeal from Account Health Support > Select Issue.
Kindly feel free to post on the same thread for any further queries. The Forums community and I, are here to support you.
Regards
Susie
