Account verification issues with wrong Country of Citizenship that cannot be modified
We find ourselves embroiled in an exhausting saga with Amazon's account verification process for many months. Despite waging countless battles, submitting document after document, our account remains trapped in an endless limbo of "Pending Verification."
Primary contact's Country of citizenship and Country of birth is incorrect and could not be changed in the system.
As a result, the passport that we have submitted failed verification due to incorrect Country of citizenship and Country of birth.
Anyone can help? Thanks.
17 replies
Seller_ZJhFeE3tNKzfh
i'm the opposite way around. My name changed after marriage, had a new passport so put the new passport ID in, but all the system is saying is the id on record (which is I assume my old driving licence) doesn't match - but I can't upload a new one.
Its just another painful exercise in computer says no with amazon. All you can do is just keep going back again, and again, and again. You could try seller-verification-enquiry@amazon.co.uk with your issue - though we haven't had a response, presumably because there are so many isssues with the verification system.
Roberto_Amazon
Hello! @seller_concerned
This is Roberto. Have you reported this issue with our Seller Support team? If so, can you please share the case ID?
Regards,
Roberto
