Grocery and Gourmet food approval issues, despite selling grocery items
Hello
I've got the weird issue where despite having grocery items in my catalogue (e.g. B00AQB146W), I'm not actually approved to sell in the category.
I'm now in the endless cycle of having automated rejections from Amazon on support tickets (e.g. 11382954842), and because I've already got my own items in my catalogue, I'm being asked to use other ASINs that aren't even my brand for the sake of the application (which makes no sense to me, as I'm essentially being asked to lie about the product on the application).
I sell a mixture of alcoholic and non alcoholic products, and while I'm approved to sell alcohol by Amazon, they keep rejecting the Grocery application with no reason given.
Is there a way to get out of the endless automated responses and actually have a support agent spend 1 minute looking at the application to push this though?
@Spencer_Amazon @Julia_Amazon
Thanks
Grocery and Gourmet food approval issues, despite selling grocery items
Hello
I've got the weird issue where despite having grocery items in my catalogue (e.g. B00AQB146W), I'm not actually approved to sell in the category.
I'm now in the endless cycle of having automated rejections from Amazon on support tickets (e.g. 11382954842), and because I've already got my own items in my catalogue, I'm being asked to use other ASINs that aren't even my brand for the sake of the application (which makes no sense to me, as I'm essentially being asked to lie about the product on the application).
I sell a mixture of alcoholic and non alcoholic products, and while I'm approved to sell alcohol by Amazon, they keep rejecting the Grocery application with no reason given.
Is there a way to get out of the endless automated responses and actually have a support agent spend 1 minute looking at the application to push this though?
@Spencer_Amazon @Julia_Amazon
Thanks