Locked Out for a Year, Ignored by Support, Still Charged– Is This Fair?
Just wanted to share my experience and see if anyone else has dealt with something similar or has any advice.
After a year-long battle, I finally got back into my old Amazon Seller account. But during the time I was completely locked out, Amazon still charged me for FBA storage fees and product removal. I get that storage fees technically continue even if an account is closed or inactive, but here’s the issue .I couldn’t access the account at all, and I couldn’t do anything to remove or manage my inventory.
I contacted Seller Support multiple times, asking for help to either close the account properly or get access to remove my items. I was either ignored or got no real answers. Now that I’m finally back in, I’ve been trying to explain the situation to them and all I’m getting are automated replies from bots with foreign names that just copy-paste generic policy messages. No one’s actually reading what I’m saying or addressing the fact that I had zero control during that time.
I’m not trying to dodge fees I just think it’s really unfair to be charged for something I literally couldn’t prevent or fix, especially after months of reaching out for help and getting nowhere.
Anyone else had this happen? Any tips on how to actually get through to a human who might take a proper look at the situation?
Locked Out for a Year, Ignored by Support, Still Charged– Is This Fair?
Just wanted to share my experience and see if anyone else has dealt with something similar or has any advice.
After a year-long battle, I finally got back into my old Amazon Seller account. But during the time I was completely locked out, Amazon still charged me for FBA storage fees and product removal. I get that storage fees technically continue even if an account is closed or inactive, but here’s the issue .I couldn’t access the account at all, and I couldn’t do anything to remove or manage my inventory.
I contacted Seller Support multiple times, asking for help to either close the account properly or get access to remove my items. I was either ignored or got no real answers. Now that I’m finally back in, I’ve been trying to explain the situation to them and all I’m getting are automated replies from bots with foreign names that just copy-paste generic policy messages. No one’s actually reading what I’m saying or addressing the fact that I had zero control during that time.
I’m not trying to dodge fees I just think it’s really unfair to be charged for something I literally couldn’t prevent or fix, especially after months of reaching out for help and getting nowhere.
Anyone else had this happen? Any tips on how to actually get through to a human who might take a proper look at the situation?
