Hi,

My Return Requests Approved > 24 Hours metric is climbing despite all return requests being dealt with under 24 hours. Every time I receive a request, it affects my rate. Just an hour ago a customer opened a return request and then withdrew it, so I cancelled it. However, my >24 Hour Metric has gone up again.

I've checked my Returns Analysis every day for the past five days or so, and it says everything's fine.

@Julia_Amzn Can you please look into this?

Thanks.