Buyer has returned Item Damaged and Broken
HI
The buyer raised a returned that the item received was damaged, we have received the item back and it is damaged and broken.
We never sent the item out in a damaged condition and as usual Amazon has refunded the Buyer.
We raised a Safe T Claim and Denied the response we received "The issue that you reported is not eligible for reimbursement per our reimbursement policy."
Can anyone help please
Buyer has returned Item Damaged and Broken
HI
The buyer raised a returned that the item received was damaged, we have received the item back and it is damaged and broken.
We never sent the item out in a damaged condition and as usual Amazon has refunded the Buyer.
We raised a Safe T Claim and Denied the response we received "The issue that you reported is not eligible for reimbursement per our reimbursement policy."
Can anyone help please
1 reply
Seller_ZJhFeE3tNKzfh
as per the safe t claim FAQs..,
(You cannot file a safet t claim for) Orders that were lost or damaged in transit Instead, you must file a claim with the carrier for a possible reimbursement.
Basically the customer states it was damaged on delivery. This could have happened in transit.
