Changing From DPD
Hello Everyone,
Ive been with DPD for about 10 years, but The driver I have had for last 18 months is so lazy he hates collecting here and as now refused to come. apparently owner drivers have to unload there own vans and direct drivers dont. So because we have loads of parcels, which can be around 50 - 150 parcels per day he hates coming and tells me so. He as now told the depot some lies and they have said he wont be collecting anymore. So he as now got exactly what he wanted, he drives past me to collect 2 parcels from unit 8 every day and im unit 2 with loads and he just does not want to know he just goes past mot of the time and says stuff like the depot said they were ending someone else. ? hes told me he likes to be home for 2pm !! Last week we had 4 failed collections today I filled 1 long wheel based van and half of there 3.5 tonne lorries then got a call form the depot to say Dale wont be coming anymore because I said he was lazy !!!
This is the same driver I feed, give toys for his kids and drinks from the fridge and drops me like a sack of potatoes after telling depot lies… This will be because I had to go to the depot late Friday night to send some urgent parcels after he failed to turn up yet again and I told the managers what he’s like - the managers agreed as they think the same about him and now this as got back to him and he’s done what he’s done…
anyway, can anyone recommend a good courier service. Preferably one that combines parcels in a groupage for deliveries to the same address as some can be 2kg and some 10kg etc all to the same saddress.
1 ) If I go with ups for example they will charge me 10 x £3.50 for example for 10 box shipment weighing 50kg = £35
2 ) where as dpd local charge me by the kg - so If i send 50kg its something like £6 for 1st 10kg then 24p per kg thereafter = £15.60
Does anyone know a good courier service who does the same as example 2 who are reliable and amazon preferred.
Many thanks for anyones help with this - worst time of the year for this to happen.
All the best Mike
Changing From DPD
Hello Everyone,
Ive been with DPD for about 10 years, but The driver I have had for last 18 months is so lazy he hates collecting here and as now refused to come. apparently owner drivers have to unload there own vans and direct drivers dont. So because we have loads of parcels, which can be around 50 - 150 parcels per day he hates coming and tells me so. He as now told the depot some lies and they have said he wont be collecting anymore. So he as now got exactly what he wanted, he drives past me to collect 2 parcels from unit 8 every day and im unit 2 with loads and he just does not want to know he just goes past mot of the time and says stuff like the depot said they were ending someone else. ? hes told me he likes to be home for 2pm !! Last week we had 4 failed collections today I filled 1 long wheel based van and half of there 3.5 tonne lorries then got a call form the depot to say Dale wont be coming anymore because I said he was lazy !!!
This is the same driver I feed, give toys for his kids and drinks from the fridge and drops me like a sack of potatoes after telling depot lies… This will be because I had to go to the depot late Friday night to send some urgent parcels after he failed to turn up yet again and I told the managers what he’s like - the managers agreed as they think the same about him and now this as got back to him and he’s done what he’s done…
anyway, can anyone recommend a good courier service. Preferably one that combines parcels in a groupage for deliveries to the same address as some can be 2kg and some 10kg etc all to the same saddress.
1 ) If I go with ups for example they will charge me 10 x £3.50 for example for 10 box shipment weighing 50kg = £35
2 ) where as dpd local charge me by the kg - so If i send 50kg its something like £6 for 1st 10kg then 24p per kg thereafter = £15.60
Does anyone know a good courier service who does the same as example 2 who are reliable and amazon preferred.
Many thanks for anyones help with this - worst time of the year for this to happen.
All the best Mike
Seller_FGrlSKDjwty1z
We use Fedex and Parcelforce. Fedex are usually the most flexible and also not on strike…
Tried DX but their tracking does not seem to integrate well with Amazon so we ditched em. Quite a good reliable company though so it was a shame.
Fedex is the cheapest and an area rep will usually come out and visit and you get their contact details.
Parcelforce area reps are like trying to speak to Lord Lucan. You get a sales person who comes out and you never see them again.
You will always have issues with the drivers they do not want big collections even though its good for their company - In general none of them can be bothered really. Its taken us a while to back them into a corner so they do what we want them to do - they almost always try and shift the collection time to suit them i.e turn up early. The self employed drivers get one single payment for one parcel on collection - so economically they get more work and poor pay for a collection. Even the people in the depot get cheesed off as they have to (sometimes) unload. It is a conumdrum that all courier companies get stressed about handling parcels even though thats what the company does for a living!
If you like DPD I would bypass the driver - they tell you anything. Go higher up the management including going to the head office for the franchise. They would not be happy with the driver at all (or the local franchisee).
Our Fedex driver was trying to ‘negotiate’ with us regarding pickup time. We ignore and go via the area rep and depot. The drivers do not like us much now but we are not bothered as long as they turn up at the correct time with enough space/load capacity to take the parcels.
34 replies
Seller_7VbclcPFFRTnc
Tbh I think you’ll struggle to onboard with any one at the present time
The obvious ones though are UPS, FedEx , parcelforce etc
Seller_esvgLzKXw2YAl
Surely if the driver is that bad, they can use someone else?
I’ve been really lucky with the guy that collects for me. I can give him a call and ask him to do an adhoc collection if needed and so on.
He actually loves it, when I have a lot, because he is self employed and gets paid by the parcel.
Have you tried complaining to management? The franchisee holder if it’s DPD local, or higher up the DPD chain otherwise.
But your best bet for an alternative, is to simply start making phone calls.
A lot will depend on your location and throughput as to whether or not they can onboard you. Though I do think that your really going to struggle this close to Christmas and with the RM strikes going on.
Seller_9vYzAspLN0bEC
Its something you will need to research. the price is going to be based on your collection address, weight etc
Seller_FGrlSKDjwty1z
We use Fedex and Parcelforce. Fedex are usually the most flexible and also not on strike…
Tried DX but their tracking does not seem to integrate well with Amazon so we ditched em. Quite a good reliable company though so it was a shame.
Fedex is the cheapest and an area rep will usually come out and visit and you get their contact details.
Parcelforce area reps are like trying to speak to Lord Lucan. You get a sales person who comes out and you never see them again.
You will always have issues with the drivers they do not want big collections even though its good for their company - In general none of them can be bothered really. Its taken us a while to back them into a corner so they do what we want them to do - they almost always try and shift the collection time to suit them i.e turn up early. The self employed drivers get one single payment for one parcel on collection - so economically they get more work and poor pay for a collection. Even the people in the depot get cheesed off as they have to (sometimes) unload. It is a conumdrum that all courier companies get stressed about handling parcels even though thats what the company does for a living!
If you like DPD I would bypass the driver - they tell you anything. Go higher up the management including going to the head office for the franchise. They would not be happy with the driver at all (or the local franchisee).
Our Fedex driver was trying to ‘negotiate’ with us regarding pickup time. We ignore and go via the area rep and depot. The drivers do not like us much now but we are not bothered as long as they turn up at the correct time with enough space/load capacity to take the parcels.
Seller_GJB0Xc3R2ydPq
Sorry everyone I think you missunderstood , my main question is does anyone know a courier company who “” combines the parcels and charges by the total kg to each address “” as opposed to an individual box rate and if so - what is your feedback on there services, i.e. arrive on time, damaged / lost parcels etc etc.
No - management doesn’t want to know. - hes an owner driver with about 6 or 7 vans - so they listen to him rather than me - even though my wife was at the depot on Friday and all of the guys in the office agreed he was useless
With dpd owner drivers they get paid well for delivering but not for collecting, they have to empty there own van on conveyor at the depot and wait in long queues - direct drivers just hae to pull up in there van and warehouse staff unload. - my driver hates my collections as I can fill his van most days wihch annoys him has he as to wait in a queue and unload it by himself - I feel sorry for him that ha a courier driver he as to unload is van
Seller_GJB0Xc3R2ydPq
My old rep at parcelforce got back to me this morning and as done some comparisons on old invoices and on average I would be £20 a week worse off. I dont think that would be bad as opposed to having missed collections where im having to drive 1 and half hours round trip and how much in fuel to drop off…
Seller_4MlYJvoHfdkDh
Tell DPD you don’t care what their arrangements are regarding direct and self employed drivers, thats totally down to them. End of the day they are not providing the service you are paying for.
…and yes, another one here for APC - Much cheaper too, though I will say the customer has no means of requesting leave in a safe place or with neighbour etc, it always has to be authorized by you.
Seller_VJFloi7Cs0iaR
DHL through inxpress ( around £5 for anything upto 30kg Next day)
Hermes / Evri (£3.00 anything upto 15kg Next day)
