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Seller_XG1tjpmaEgbZV

My Amazon Seller Account has been found related to another account, but can't appeal as this account has been closed

Hi selling partners,

my Amazon account in UK has been suspended because it has been found related to another account. The reason for suspension is duplicated accounts. Amazon says I need to appeal from the related account, but this account has been closed.
Much appreciated if someone knows the best procedure please share here for me and others

thanks

162 views
7 replies
Account Health
Tags:Account Health, Suspended
00
Reply
user profile
Seller_XG1tjpmaEgbZV

My Amazon Seller Account has been found related to another account, but can't appeal as this account has been closed

Hi selling partners,

my Amazon account in UK has been suspended because it has been found related to another account. The reason for suspension is duplicated accounts. Amazon says I need to appeal from the related account, but this account has been closed.
Much appreciated if someone knows the best procedure please share here for me and others

thanks

Account Health
Tags:Account Health, Suspended
00
162 views
7 replies
Reply
7 replies
user profile
Seller_EHYOwAkoZV3Hb
In reply to: Seller_XG1tjpmaEgbZV’s post

Was the original account actually closed by Amazon or simply suspended for some reason. As you appear to know this account and it is isn’t an error, you must surely know this.

Accounts are rarely closed even if you asked Amazon to close them. The account has to be squeaky clean, no suspension and no money owed before it can be fully closed.

00
user profile
Seller_DROodOAYHftnc
In reply to: Seller_XG1tjpmaEgbZV’s post

Did you open an account, which was then suspended for some reason, and then open another one ?

If that is the case then you do need to get the first one fully verified and activated as they will be linked, especially if you.used the same info.
You cannot just open another account if one fails verification.

As said above, an unverified account cannot be closed, so it has to complete full verification and then you have to ask Amazon to close an account, though it does seem they do still retain some of the data.

00
user profile
Seller_D59sukg3PflcJ
In reply to: Seller_XG1tjpmaEgbZV’s post

Hi @Ukshopexpress

This is Aksh from Amazon and I’m here to assist you with your concerns.

From the above post, we understand that you have queries related to the reactivation of your account. I would like to provide you with a better way forward, on the same.

For a more detailed understanding of the issue, we request you to kindly provide us a background as well as the first and the last snapshots/screenshots of the emails received in your seller central performance notifications about the issue in hand and the marketplace you’re referring to, so that we can guide you better.

We appreciate @JillyB1 and @osgood for their inputs on the same.

Kindly feel free to post on the same thread for any further assistance.

Regards,
Aksh.

00
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user profile
Seller_XG1tjpmaEgbZV

My Amazon Seller Account has been found related to another account, but can't appeal as this account has been closed

Hi selling partners,

my Amazon account in UK has been suspended because it has been found related to another account. The reason for suspension is duplicated accounts. Amazon says I need to appeal from the related account, but this account has been closed.
Much appreciated if someone knows the best procedure please share here for me and others

thanks

162 views
7 replies
Account Health
Tags:Account Health, Suspended
00
Reply
user profile
Seller_XG1tjpmaEgbZV

My Amazon Seller Account has been found related to another account, but can't appeal as this account has been closed

Hi selling partners,

my Amazon account in UK has been suspended because it has been found related to another account. The reason for suspension is duplicated accounts. Amazon says I need to appeal from the related account, but this account has been closed.
Much appreciated if someone knows the best procedure please share here for me and others

thanks

Account Health
Tags:Account Health, Suspended
00
162 views
7 replies
Reply
user profile

My Amazon Seller Account has been found related to another account, but can't appeal as this account has been closed

by Seller_XG1tjpmaEgbZV

Hi selling partners,

my Amazon account in UK has been suspended because it has been found related to another account. The reason for suspension is duplicated accounts. Amazon says I need to appeal from the related account, but this account has been closed.
Much appreciated if someone knows the best procedure please share here for me and others

thanks

Account Health
Tags:Account Health, Suspended
00
162 views
7 replies
Reply
7 replies
7 replies
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user profile
Seller_EHYOwAkoZV3Hb
In reply to: Seller_XG1tjpmaEgbZV’s post

Was the original account actually closed by Amazon or simply suspended for some reason. As you appear to know this account and it is isn’t an error, you must surely know this.

Accounts are rarely closed even if you asked Amazon to close them. The account has to be squeaky clean, no suspension and no money owed before it can be fully closed.

00
user profile
Seller_DROodOAYHftnc
In reply to: Seller_XG1tjpmaEgbZV’s post

Did you open an account, which was then suspended for some reason, and then open another one ?

If that is the case then you do need to get the first one fully verified and activated as they will be linked, especially if you.used the same info.
You cannot just open another account if one fails verification.

As said above, an unverified account cannot be closed, so it has to complete full verification and then you have to ask Amazon to close an account, though it does seem they do still retain some of the data.

00
user profile
Seller_D59sukg3PflcJ
In reply to: Seller_XG1tjpmaEgbZV’s post

Hi @Ukshopexpress

This is Aksh from Amazon and I’m here to assist you with your concerns.

From the above post, we understand that you have queries related to the reactivation of your account. I would like to provide you with a better way forward, on the same.

For a more detailed understanding of the issue, we request you to kindly provide us a background as well as the first and the last snapshots/screenshots of the emails received in your seller central performance notifications about the issue in hand and the marketplace you’re referring to, so that we can guide you better.

We appreciate @JillyB1 and @osgood for their inputs on the same.

Kindly feel free to post on the same thread for any further assistance.

Regards,
Aksh.

00
Follow this discussion to be notified of new activity
user profile
Seller_EHYOwAkoZV3Hb
In reply to: Seller_XG1tjpmaEgbZV’s post

Was the original account actually closed by Amazon or simply suspended for some reason. As you appear to know this account and it is isn’t an error, you must surely know this.

Accounts are rarely closed even if you asked Amazon to close them. The account has to be squeaky clean, no suspension and no money owed before it can be fully closed.

00
user profile
Seller_EHYOwAkoZV3Hb
In reply to: Seller_XG1tjpmaEgbZV’s post

Was the original account actually closed by Amazon or simply suspended for some reason. As you appear to know this account and it is isn’t an error, you must surely know this.

Accounts are rarely closed even if you asked Amazon to close them. The account has to be squeaky clean, no suspension and no money owed before it can be fully closed.

00
Reply
user profile
Seller_DROodOAYHftnc
In reply to: Seller_XG1tjpmaEgbZV’s post

Did you open an account, which was then suspended for some reason, and then open another one ?

If that is the case then you do need to get the first one fully verified and activated as they will be linked, especially if you.used the same info.
You cannot just open another account if one fails verification.

As said above, an unverified account cannot be closed, so it has to complete full verification and then you have to ask Amazon to close an account, though it does seem they do still retain some of the data.

00
user profile
Seller_DROodOAYHftnc
In reply to: Seller_XG1tjpmaEgbZV’s post

Did you open an account, which was then suspended for some reason, and then open another one ?

If that is the case then you do need to get the first one fully verified and activated as they will be linked, especially if you.used the same info.
You cannot just open another account if one fails verification.

As said above, an unverified account cannot be closed, so it has to complete full verification and then you have to ask Amazon to close an account, though it does seem they do still retain some of the data.

00
Reply
user profile
Seller_D59sukg3PflcJ
In reply to: Seller_XG1tjpmaEgbZV’s post

Hi @Ukshopexpress

This is Aksh from Amazon and I’m here to assist you with your concerns.

From the above post, we understand that you have queries related to the reactivation of your account. I would like to provide you with a better way forward, on the same.

For a more detailed understanding of the issue, we request you to kindly provide us a background as well as the first and the last snapshots/screenshots of the emails received in your seller central performance notifications about the issue in hand and the marketplace you’re referring to, so that we can guide you better.

We appreciate @JillyB1 and @osgood for their inputs on the same.

Kindly feel free to post on the same thread for any further assistance.

Regards,
Aksh.

00
user profile
Seller_D59sukg3PflcJ
In reply to: Seller_XG1tjpmaEgbZV’s post

Hi @Ukshopexpress

This is Aksh from Amazon and I’m here to assist you with your concerns.

From the above post, we understand that you have queries related to the reactivation of your account. I would like to provide you with a better way forward, on the same.

For a more detailed understanding of the issue, we request you to kindly provide us a background as well as the first and the last snapshots/screenshots of the emails received in your seller central performance notifications about the issue in hand and the marketplace you’re referring to, so that we can guide you better.

We appreciate @JillyB1 and @osgood for their inputs on the same.

Kindly feel free to post on the same thread for any further assistance.

Regards,
Aksh.

00
Reply
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