Making a formal complaint against Amazon FBA
i would like to ask if anyone knows how to make a formal complaint against Amazon FBA as they have received my stock and my property in UK, and only declared 12 units received out of 36 units, although tracking says delivered we can't get anywhere with Amazon customer service for 3 months now, i have contacted the UK trading standard and they believe Amazon are in a breach of contract with me as they have received my property to their warehouse but refused to return it back to me or reimburse me, i need to raise a complaint so i can go to the financial ombudsman in UK.
I have sent all invoices for the goods but still nothing happening.
Making a formal complaint against Amazon FBA
i would like to ask if anyone knows how to make a formal complaint against Amazon FBA as they have received my stock and my property in UK, and only declared 12 units received out of 36 units, although tracking says delivered we can't get anywhere with Amazon customer service for 3 months now, i have contacted the UK trading standard and they believe Amazon are in a breach of contract with me as they have received my property to their warehouse but refused to return it back to me or reimburse me, i need to raise a complaint so i can go to the financial ombudsman in UK.
I have sent all invoices for the goods but still nothing happening.
3 replies
Seller_ZJhFeE3tNKzfh
the financial ombudsman doesn’t cover the activities of Amazon UK, only Amazon payments.
You would next need to complain to managingdirector@amazon.co.uk
Then you should look at mediation (search n seller central)
You’d then be looking at a letter before action.
JiAlex_Amazon
Hello @Seller_CwScJ9tGsJGIl
I wanted to follow up on your post. I would like to review the investigation of the shipment ID. In order for me to have a look, could you please provide me the case ID related?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
Making a formal complaint against Amazon FBA
i would like to ask if anyone knows how to make a formal complaint against Amazon FBA as they have received my stock and my property in UK, and only declared 12 units received out of 36 units, although tracking says delivered we can't get anywhere with Amazon customer service for 3 months now, i have contacted the UK trading standard and they believe Amazon are in a breach of contract with me as they have received my property to their warehouse but refused to return it back to me or reimburse me, i need to raise a complaint so i can go to the financial ombudsman in UK.
I have sent all invoices for the goods but still nothing happening.
Making a formal complaint against Amazon FBA
i would like to ask if anyone knows how to make a formal complaint against Amazon FBA as they have received my stock and my property in UK, and only declared 12 units received out of 36 units, although tracking says delivered we can't get anywhere with Amazon customer service for 3 months now, i have contacted the UK trading standard and they believe Amazon are in a breach of contract with me as they have received my property to their warehouse but refused to return it back to me or reimburse me, i need to raise a complaint so i can go to the financial ombudsman in UK.
I have sent all invoices for the goods but still nothing happening.
Making a formal complaint against Amazon FBA
i would like to ask if anyone knows how to make a formal complaint against Amazon FBA as they have received my stock and my property in UK, and only declared 12 units received out of 36 units, although tracking says delivered we can't get anywhere with Amazon customer service for 3 months now, i have contacted the UK trading standard and they believe Amazon are in a breach of contract with me as they have received my property to their warehouse but refused to return it back to me or reimburse me, i need to raise a complaint so i can go to the financial ombudsman in UK.
I have sent all invoices for the goods but still nothing happening.
3 replies
3 replies
Seller_ZJhFeE3tNKzfh
the financial ombudsman doesn’t cover the activities of Amazon UK, only Amazon payments.
You would next need to complain to managingdirector@amazon.co.uk
Then you should look at mediation (search n seller central)
You’d then be looking at a letter before action.
JiAlex_Amazon
Hello @Seller_CwScJ9tGsJGIl
I wanted to follow up on your post. I would like to review the investigation of the shipment ID. In order for me to have a look, could you please provide me the case ID related?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
Seller_ZJhFeE3tNKzfh
the financial ombudsman doesn’t cover the activities of Amazon UK, only Amazon payments.
You would next need to complain to managingdirector@amazon.co.uk
Then you should look at mediation (search n seller central)
You’d then be looking at a letter before action.
Seller_ZJhFeE3tNKzfh
the financial ombudsman doesn’t cover the activities of Amazon UK, only Amazon payments.
You would next need to complain to managingdirector@amazon.co.uk
Then you should look at mediation (search n seller central)
You’d then be looking at a letter before action.
JiAlex_Amazon
Hello @Seller_CwScJ9tGsJGIl
I wanted to follow up on your post. I would like to review the investigation of the shipment ID. In order for me to have a look, could you please provide me the case ID related?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
JiAlex_Amazon
Hello @Seller_CwScJ9tGsJGIl
I wanted to follow up on your post. I would like to review the investigation of the shipment ID. In order for me to have a look, could you please provide me the case ID related?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
