Brand name issue with registry
Hi, @Julia_Amzn After activating my seller account I applied to sell under my brand name, sent the requested photos and information and was approved to sell under my brand. In the message it said I could start adding new ASIN's using my brand name but when I tried to submit the product listing it came back with an error 5461,so I continued with the case, ID 11189458222 and informed them of the error and they said I had to be registered in the brand registry, which confused me a little as the approval said that I could now list against my brand name.
Anyway I decided to go ahead with the trademark because that was what the brand registry was asking for. I began to fill in the information giving my trademark number then it asked me for 1-3 ASIN numbers along with their photos. Well now I am confused, I can not provide ASIN numbers because when I try to create a new listings it tells me I am not approved to sell under my brand name, but I can not register my brand on the brand registry because I need ASIN numbers. I seem to be going round in circle with seller support and getting nowhere. Anybody else had this issue and how if you did manage to fix it, thanks.
Brand name issue with registry
Hi, @Julia_Amzn After activating my seller account I applied to sell under my brand name, sent the requested photos and information and was approved to sell under my brand. In the message it said I could start adding new ASIN's using my brand name but when I tried to submit the product listing it came back with an error 5461,so I continued with the case, ID 11189458222 and informed them of the error and they said I had to be registered in the brand registry, which confused me a little as the approval said that I could now list against my brand name.
Anyway I decided to go ahead with the trademark because that was what the brand registry was asking for. I began to fill in the information giving my trademark number then it asked me for 1-3 ASIN numbers along with their photos. Well now I am confused, I can not provide ASIN numbers because when I try to create a new listings it tells me I am not approved to sell under my brand name, but I can not register my brand on the brand registry because I need ASIN numbers. I seem to be going round in circle with seller support and getting nowhere. Anybody else had this issue and how if you did manage to fix it, thanks.
6 replies
Seller_ZJhFeE3tNKzfh
have seen a few other threads to this effect where sellers have listed as generic because they can’t list under their brand but then also can’t list as their brand to get through brand registry.
It would be good to get an answer from a forum moderator on how it’s supposed to work
How do you provide ASIN for brand registry if you can’t list an ASIN as the brand without brand registry?
Feels like a left hand doesn’t know what he right hand is doing situation to be honest.
Seller_B63d9csafitJz
Hi, yes I am totally at a loss now, I did not list as generic though, I went straight for selling approval and was approved but now find myself in this loop with no help from seller support, I am right back where I started with them after a week of trying to list new products.
