Invalid Charge card
Hi everyone,
I logged into my account Sunday night to be greeted with the message of restricted access to my account due to invalid charge card and an email from Amazon saying they were unable to charge my card due to an invalid charge card.
This is the same charge card I've used for the past 18 months without any issues, upon checking my bank account the payment had been taken successfully so no issue at all there. I also re-entered my charge card details, authorised the £1 authorisation check and got the message saying charge card successfully updated but upon trying to log in again still restricted access to my account and Amazon seller support are telling me there is still an issue with the charge card and a balance due and until the debt is paid it will continue to be restricted access.
As anyone else experienced this same problem? I seem to be getting nowhere with seller support even though everything is correct from my side, the payments have come out of my bank account absolutely fine so can't understand this issue at all.
Cheers
Liam
Invalid Charge card
Hi everyone,
I logged into my account Sunday night to be greeted with the message of restricted access to my account due to invalid charge card and an email from Amazon saying they were unable to charge my card due to an invalid charge card.
This is the same charge card I've used for the past 18 months without any issues, upon checking my bank account the payment had been taken successfully so no issue at all there. I also re-entered my charge card details, authorised the £1 authorisation check and got the message saying charge card successfully updated but upon trying to log in again still restricted access to my account and Amazon seller support are telling me there is still an issue with the charge card and a balance due and until the debt is paid it will continue to be restricted access.
As anyone else experienced this same problem? I seem to be getting nowhere with seller support even though everything is correct from my side, the payments have come out of my bank account absolutely fine so can't understand this issue at all.
Cheers
Liam
16 replies
Seller_FQHkqHJI5SqTh
Have you had the other European sites foisted on you?
If you have you will have to update your card for them too, even if you have them on holiday mode.
When I've had to do this there does seem to be a bit of a lag between updating the card and Amazon updating the details.
The problem I've also had is it freaks my bank out; all of sudden a number charges being made from 'foreign' sites.
Seller_zKEt2RiaID5EU
There was a post regarding this linked below with a solution :)
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/69b23240-16fc-4ead-b951-5e89e70e7674?postId=4b31ecf8-4e44-422a-99d0-a0b73b4e3f1f
