Hi Everyone,

Hopefully someone can help. I have 3 violations for 3 asins for cola lollies. Trademark misuse(Coca-Cola)

Now 1st thing I did was on the 1st or 2nd of August went to Amazon help - opened a case and sent them an email explaining that they are cola lollies and not coca-cola lollies. Neither the trademark is mentioned or any images of coca-cola - because put simply, they have nothing to do with coca-cola.

Obv's a bot as picked up on cola, now ive come back off holiday to find that my email is not even in my case log, I knew i hadn't had a response because of course checking messages every day.

Does anyone know how to address this ? I have read you can just edit page and remove trademark - but the trademark is not mentioned anywhere and no image implies the trademark.

I have thought about removing the word cola ( even though I shouldnt have to ) - because the listings are assorted lollies. 1 asin for example is 100 x Chupa Chups Lollipops (12g Each Standard size) Mixed Flavours Including Cola, Apple, Strawberry and Strawberry and Cream ( I COULD SIMPLY CHANGE THIS TO ASSORTED FLAVOURS )

But when i try to edit the listing, I get an error ( Product Detail Page Rules Violation (Inaccurate information on product detail page) https://sellercentral.amazon.com/gp/help/G200390640 )

But the bullet point just simply states - Mixed bag of 100 chupa chups, ideal for party bag fillers and pinata prizes next to the erroe code

And whatever I change it to, still comes with the red error message

This is happening on all 3 asins.

Biggest worry is, I have other cola lolly listing for all cola and worried that if the bot picks up on more of them, could lose my account.

Any help on moving this forward would be really grateful ( Amazon of course - are no help whatsoever again on a simple bot mistake )

All the best Mike