I received an audit file from email compliance-verification@amazon.com requesting me to provide relevant information.
Hello Xincheng Li,
Amazon recently sent you an email requesting information to verify your account. Amazon needs to verify the identity of NEWCITY or your payments may remain on hold. Acceptable types of identity documentation include official government issued documentation, such as articles of incorporation or a business registration extract. Please note your document must include date of expiry if applicable, or it cannot be processed.
Click on the button at the bottom of this email to verify the information through a secure tool. Any information used for this verification will be securely stored and used for compliance purposes only.
Do not reply to this email with any personal information or documentation. Reply to this email if you have any questions.
Thank you,
Amazon
Reference Number: dad29005
There is nothing wrong with my account, no violations. But the funds have been reserved for a long time and have not been released. I submitted my ID information, business license, articles of incorporation, and credit card statements. But have not gotten a response. I need this money urgently now and have reserved a lot of funds which is very important to me. I hope the Amazon team will reply to my current situation. Thank you very much.
I received an audit file from email compliance-verification@amazon.com requesting me to provide relevant information.
Hello Xincheng Li,
Amazon recently sent you an email requesting information to verify your account. Amazon needs to verify the identity of NEWCITY or your payments may remain on hold. Acceptable types of identity documentation include official government issued documentation, such as articles of incorporation or a business registration extract. Please note your document must include date of expiry if applicable, or it cannot be processed.
Click on the button at the bottom of this email to verify the information through a secure tool. Any information used for this verification will be securely stored and used for compliance purposes only.
Do not reply to this email with any personal information or documentation. Reply to this email if you have any questions.
Thank you,
Amazon
Reference Number: dad29005
There is nothing wrong with my account, no violations. But the funds have been reserved for a long time and have not been released. I submitted my ID information, business license, articles of incorporation, and credit card statements. But have not gotten a response. I need this money urgently now and have reserved a lot of funds which is very important to me. I hope the Amazon team will reply to my current situation. Thank you very much.
1 reply
Josh_Amazon
Hello @Seller_8zvLcHOehtuzd,
Thank you for contacting Amazon Forums!
Following up on this thread, I understand your situation with funds reserved.
I have reviewed your case 14671491251 with seller support and I can see that a colleague from our internal team is handling the case and they have sent you another email asking you to wait a little longer as this is still under review.
They should provide an update soon, so I kindly ask you to wait for a response from them and a resolution for that case. If the case is not resolved and you still experience the issue feel free to contact us so we can further look for a solution to this issue, in the meantime, lets just wait for the internal team to continue working the case.
I hope this gets solved as soon as possible, I understand that it is really important for you and your business. Remember that we are here to help you!
Kind Regards,
Josh_Amazon
