Customer Feedback Removal
Hi,
Just a quick one - If I offer a customer a partial refund/free product in exchange for removing negative feedback - is this in breach of Amazon policy?
I know eBay does not allow this, but thought I’d just double check regarding Amazon.
Cheers!
Customer Feedback Removal
Hi,
Just a quick one - If I offer a customer a partial refund/free product in exchange for removing negative feedback - is this in breach of Amazon policy?
I know eBay does not allow this, but thought I’d just double check regarding Amazon.
Cheers!
12 replies
Seller_f5cnodyVjLD4S
Yes it is, look at the note in yellow…
https://sellercentral.amazon.co.uk/gp/help/G12051
Seller_0pkMTMROIPEmY
Misuse of ratings, feedback or reviews:
Any attempt to manipulate ratings, feedback or reviews is prohibited.
Ratings and feedback: The rating and feedback features allow buyers to evaluate the overall performance of a seller, helping sellers to develop a reputation within the Amazon Marketplace. You should not post abusive or inappropriate feedback or include personal information about a transaction partner. This also includes posting ratings or feedback to your own account. You may request feedback from a buyer, but you may not pay or offer any incentive to a buyer for either providing or removing feedback. In addition, it is strictly prohibited to post ratings and feedbacks by spoofing or for commercial purpose.
Reviews: Reviews are important to the Amazon Marketplace, providing a forum for feedback about product and service details and reviewers’ experiences with products and services – positive or negative. You should not write reviews for products or services that you have a financial interest in, including reviews for products or services that you or your competitors sell. Additionally, you should not provide compensation for a review (including free or discounted products). Review solicitations that ask for only positive reviews or that offer compensation are prohibited. You should not ask buyers to modify or remove reviews.
Seller_GGByEa9ThBuw8
Depending on the nature of the feedback you may be able to get Amazon to remove it.
For instance, we recently received a negative review as a seller but the review clearly related to the product and should have been entered by the customer against the product rather than us, the seller. We simply selected the option for Amazon to remove it and it was removed instantly. Incidentally, if the customer had correctly left a negative review on the product rather than the seller, we would have asked Amazon to remove it as it was completely unreasonable. Customer claimed that the item was bigger than they expected despite the dimensions being included in the product title and twice in the product description.
