Seller pre-paid returns labels not available.
My Fulfilled by Merchant account is enrolled for seller pre-paid returns labels, but customers aren't being offered pre-paid returns labels. How can I fix this? Thanks.
Seller pre-paid returns labels not available.
My Fulfilled by Merchant account is enrolled for seller pre-paid returns labels, but customers aren't being offered pre-paid returns labels. How can I fix this? Thanks.
1 reply
KJ_Amazon
Hello @Seller_32iYZVDGJhkXe
Prepaid returns for seller-fulfilled orders
There are some items that are exempted from APRL and will be sent to you for manual review. These include Product categories: Video, Video Games, Software and DVD; Handmade and Customized; and Items classified as “hygienic” by us from product categories Baby Products, Beauty, Health & Personal Care.
Are your items covered in the larger list, or do you still have items you believe should have labels issued?
KJ_Amazon
