AI Content Generator Inserted Prohibited Term. Bot Replies Replicated By Support. Threats of Account Deactivation

Hi all, for a month we have been getting copy-pastes of a bot notification from Seller Support UK (wonder if automated bots too as per the generic incorrect replies). This has put threats of account deactivation on our account. Over 30 emails, 6 emails to escalations without even a reply. Incorrect claims that we are selling a pharmaceutical. Due to Amazon's AI content generator inserting, a pharmaceutical, a different product in a bullet point unbeknown to us and has since been corrected.

The product Mucuna Puriens is not a pharmaceutical. We have supplied lists and links from the UK government's MHRA. Also, the product is widely sold on Amazon UK and 100s of other UK retailers for which we have supplied proof as screenshots.

What can we do here ? Seems breaches of CSR, etc. Getting to the point where we are investigating asking for assistance from our local government MP.