Shipping Settings Automation (SSA)
Shipping Settings Automation (SSA) - I've never used it. I don't trust Amazon or the "up-to-date delivery times from your couriers of choice".
For those that do use it, how do you find it? Is it indeed accurate? Does it cause problems? Or does it help?
My handling times and delivery times are quite long to give me wiggle room (it's a small business, just me here) and account for the fact I use (usually) the slowest delivery methods (2nd class Royal Mail, or 2nd class Signed For) which of late have been a bit atrocious with some untracked letter mail taking 9-14 days to arrive. Can't afford at this time to change services, though I do increasingly use 48 Tracked. I don't have access to the cheaper postbox size 48T.
It also enables me to 'under promise, over deliver', with customers delighted that items arrive well packaged and (usually) well within the delivery estimate.
I'm just curious if moving to SSA will help increase orders BUT be a safe choice. I don't want to end up with lots of customers complaining about late deliveries.
Shipping Settings Automation (SSA)
Shipping Settings Automation (SSA) - I've never used it. I don't trust Amazon or the "up-to-date delivery times from your couriers of choice".
For those that do use it, how do you find it? Is it indeed accurate? Does it cause problems? Or does it help?
My handling times and delivery times are quite long to give me wiggle room (it's a small business, just me here) and account for the fact I use (usually) the slowest delivery methods (2nd class Royal Mail, or 2nd class Signed For) which of late have been a bit atrocious with some untracked letter mail taking 9-14 days to arrive. Can't afford at this time to change services, though I do increasingly use 48 Tracked. I don't have access to the cheaper postbox size 48T.
It also enables me to 'under promise, over deliver', with customers delighted that items arrive well packaged and (usually) well within the delivery estimate.
I'm just curious if moving to SSA will help increase orders BUT be a safe choice. I don't want to end up with lots of customers complaining about late deliveries.
1 reply
NR_Amazon
@Seller_ZjZ4slOF0jHpk Hello there! While you wait for other Sellers own experiences on SSA, I wanted to provide you some details on SSA.
SSA will automate the transit time calculation process so you don't have to do it manually. It will utilize up-to-date carrier transit time for the shipping services you use based on data from their past deliveries.
Benefits to customers include providing more accurate delivery promises, which can in turn increase sales.
Overall, by sharing your warehouse and customer location details, SSA can leverage carrier performance data to simplify the process of setting realistic transit times and delivery promises for your customers. This can make your shipping offerings more attractive and competitive!
If you want even more information on SSA, feel free to navigate over to this help page.
NR_Amazon
