Update to Mediation Policy for listing or account deactivation
On July 8, 2025, we’ll update the Mediation Policy for our European stores to provide clear timelines to request mediation if your listing or selling account is deactivated.
To be eligible for mediation, you must have done the following:
- Submitted an appeal through the Account Health dashboard within six months of your listing or account deactivation
- Requested mediation within six months of the appeal outcome
- Had an active listing in one of our European stores within 12 months of requesting mediation
These changes will be reflected in our Mediation Policy and on our Requesting mediation help page on July 8.
In the meantime, you can review the changes in a PDF version of the policy, available in English only.
Your continued use of the selling services after the effective date constitutes acceptance of these changes.
Update to Mediation Policy for listing or account deactivation
On July 8, 2025, we’ll update the Mediation Policy for our European stores to provide clear timelines to request mediation if your listing or selling account is deactivated.
To be eligible for mediation, you must have done the following:
- Submitted an appeal through the Account Health dashboard within six months of your listing or account deactivation
- Requested mediation within six months of the appeal outcome
- Had an active listing in one of our European stores within 12 months of requesting mediation
These changes will be reflected in our Mediation Policy and on our Requesting mediation help page on July 8.
In the meantime, you can review the changes in a PDF version of the policy, available in English only.
Your continued use of the selling services after the effective date constitutes acceptance of these changes.
