Request for call back from amazon
Hello, I have created an amazon account uk recently. but after two days amazon required business liscence and utility bill and amazon just sent me auto email of dont enough information. each and everything is cleared.
I dont have option of call me now or case creating ( every time i create case amazon sent me reply that email is not correct channel to submit appeal) i am just felling hopeless. . I dont have any other option. Please call me back. [Moderator Edit (Simon): personal data removed]
thanks
Request for call back from amazon
Hello, I have created an amazon account uk recently. but after two days amazon required business liscence and utility bill and amazon just sent me auto email of dont enough information. each and everything is cleared.
I dont have option of call me now or case creating ( every time i create case amazon sent me reply that email is not correct channel to submit appeal) i am just felling hopeless. . I dont have any other option. Please call me back. [Moderator Edit (Simon): personal data removed]
thanks
10 replies
Seller_hOZNPw7G8FIjl
This is the UK sellers forum - none of us are going to phone you. You have to contact Seller Support. Click help at the top and raise a case
You should remove your phone number and email address as this forum is visible to all on Google
Simon_Amazon
Hello @Seller_SytLxUi04UaY0,
Here Simon from Amazon.
As this topic is related to Account Health, I will redirect this case to the responsible team.
Best,
Simon
Seller_yk3kzHpjMMa4B
Hello @Seller_SytLxUi04UaY0,
I’m Mary from Amazon, here to assist you.
From the post above, I understand that you have concerns related to "Verification Process".
Thank you @Seller_hOZNPw7G8FIjl for your valuable inputs.
We would like to help you with more information, if you could provide us the screenshots of the original performance notification that you have received from the team with the reason, for the account deactivation on your selling account and also the latest notification received with the reason for the appeal rejection.
You can find the detailed information by following the below pathway:
Seller central > Performance Tab > Performance notifications
This will give us more clarity on the problem so that we can help you better.
For further help and clarification do reach out to support team by following the below pathway:
Help > selling on amazon > account health > Reactivate your Account > Get help with my appeal from Account Health Support
Please review Amazon Services Europe Business Solutions Agreement
If you need any further assistance, you can post here so that we can help you.
Regards,
Mary.
