Issue with TAX ID & address verification
Hello! I am from Ukraine and I have encountered the problems with the TAX ID & Business Address Verification.
Amazon asked me for 2 things:
1. Ukraine Tax documents.
I sent the orginal TAX ID documents. These documents are official, and was provided by Ukraine Government. But Amazon refused original documents because these documents in Ukraine, National language.
Ukraine Government or Tax service do not provide documents at other languages. Later, I translate original documents to English and send this again, but Amazon refused even English version TAX documents.
I opened a case about this, id 15496966431 but this case was ignored by Amazon.
2. Check my registration address
I gave my original address and got a message: invalid address. I contacted to Amazon support team and they told me that I need to open Google, find my address at map, rewrite address, and sent again for confirmation by Amazon.
I did it, and got the same message - invalid address.
Address is correct, 100%, and I am ready to confirm this, Amazon just need to send this postcard to my address.
I am in shock - I have original TAX ID documents, real address but can't confirm anything to Amazon.
I opened another once case, ID15589379071, Silence
Thank you for your assistance in advance!
Issue with TAX ID & address verification
Hello! I am from Ukraine and I have encountered the problems with the TAX ID & Business Address Verification.
Amazon asked me for 2 things:
1. Ukraine Tax documents.
I sent the orginal TAX ID documents. These documents are official, and was provided by Ukraine Government. But Amazon refused original documents because these documents in Ukraine, National language.
Ukraine Government or Tax service do not provide documents at other languages. Later, I translate original documents to English and send this again, but Amazon refused even English version TAX documents.
I opened a case about this, id 15496966431 but this case was ignored by Amazon.
2. Check my registration address
I gave my original address and got a message: invalid address. I contacted to Amazon support team and they told me that I need to open Google, find my address at map, rewrite address, and sent again for confirmation by Amazon.
I did it, and got the same message - invalid address.
Address is correct, 100%, and I am ready to confirm this, Amazon just need to send this postcard to my address.
I am in shock - I have original TAX ID documents, real address but can't confirm anything to Amazon.
I opened another once case, ID15589379071, Silence
Thank you for your assistance in advance!
3 replies
Atlas_Amazon
Hello @Seller_gxtkHBGpbYGRy
Thank you for the information provided regarding the Inform verification that you are attempting to resolve. We wanted to check in and see if you were still attempting to resolve these concerns.
"1. Ukraine Tax documents."
For the translation, we might recommend attempting to submit the original document alongside a notarized translation for review. Without being notarized, our team may consider it invalid.
"2. Check my registration address"
Do you still have attempts for the post card? Have you ensured that there are no misspellings or punctuation errors in the address details? Have they offered any other kind of guidance in an email?
We would recommend attempting to request the card once more as you will need the code. If you receive any other kind of updates or messaging you would like to share, we ask that you provide it to this thread.
Best,
Atlas
Emet_Amazon
Hello @Seller_gxtkHBGpbYGRy,
Thank you for posting your follow up information.
2. Yes, I still have 1, last attempt for the post card. Yes, I did copy an address from Google maps. But I found mistake on Google maps for ZIP code. So, if I will provide to Amazon address with the wrong ZIP code, I am not sure, that I will get a post card in Ukraine. I sent a meassage to Google, and asked to fix a mistake with a ZIP code, but my message was ignored. Because of the War in Ukraine, Google do not accept any address corrections.
No, I do not get any recommendations or any guidance to my Email
I have followed up with the appropriate teams who confirmed the delivery of a notification requesting new details along with the email address on who to send your information too. They advised this was sent on 7/17, can you confirm if this was received in seller central? Additionally, have you provided the requested information to complete verification?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
