Amazon Gave Sneaky Refund Without A-Claim
So I have just come across a refund given by Amazon to a customer for a bespoke order.
I was blissfully unaware of there being an issue with any order.
The order came in yesterday and had a note on the order with this incredibly rude message "Do not disappoint me please. I need this ASAP"
Anyway needless to say it was a next day order so I immediately processed the requirements and put this on a next day tracked.
It was received at 10.46am. By 12.46pm, I had a note from Amazon to tell me the order has been refunded.
No A-Z claim, no dialogue with the customer or even an explanation from Amazon why this order has been refunded.
I contacted Amazon and raised a Safe T claim. The safe T claim was instantly denied and I immediately put in an appeal and just waiting on the outcome.
I contacted Amazon seller support and they stated another department had refunded this without giving any explanation other than the customer claims to have received the wrong item.
In what World does an Amazon rep hand out a refund without an A-Z or querying with me first for a refund. The order value I think is irrelevant in this case but to me it is substantial and I am waiting for an explanation.
Amazon Gave Sneaky Refund Without A-Claim
So I have just come across a refund given by Amazon to a customer for a bespoke order.
I was blissfully unaware of there being an issue with any order.
The order came in yesterday and had a note on the order with this incredibly rude message "Do not disappoint me please. I need this ASAP"
Anyway needless to say it was a next day order so I immediately processed the requirements and put this on a next day tracked.
It was received at 10.46am. By 12.46pm, I had a note from Amazon to tell me the order has been refunded.
No A-Z claim, no dialogue with the customer or even an explanation from Amazon why this order has been refunded.
I contacted Amazon and raised a Safe T claim. The safe T claim was instantly denied and I immediately put in an appeal and just waiting on the outcome.
I contacted Amazon seller support and they stated another department had refunded this without giving any explanation other than the customer claims to have received the wrong item.
In what World does an Amazon rep hand out a refund without an A-Z or querying with me first for a refund. The order value I think is irrelevant in this case but to me it is substantial and I am waiting for an explanation.
4 replies
Seller_ZVAz3d5lZuGid
Amazon are a law unto themselves, and will do whatever they like, always at our expense. SO wrong. I would not let this go. Possibly a customer who knows how to play the system ?
Seller_LrOi5Val3Iifg
Im assuming this was a SFP order. SFP the same as FBA you hand over customer service to amazon so they can do what they like.
