Another Seller is Matching Product Offerings Inaccurately - Violation? Guidance Pls

Hello.

Another FBA seller is supplying a different version (UPC/EAN, model no. & language) of a product than described in the the listing. I understand is against this policy Matching product offerings inaccurately https://sellercentral.amazon.co.uk/help/hub/reference/G200386250

I have verified this with a test order.

I sell the correct product under this listing. The other seller appears to be undercutting me with the wrong item, which they also sell in addition under the correct ASIN.

I reported the violation but got the following message:

"Thank you for your report of a suspected policy violation. We cannot take action on the report as no violation has been identified on the reported Bxxxxxxx for the violation type selected."

Another Seller is Matching Product Offerings Inaccurately - Violation? Guidance Pls

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