Urgent – Sudden Loss of Buy Box on All Products
Hi
I have lost the Buy Box on my Berdoues FBM seller account for the French marketplace (token: Removed by moderator).
All of our key products and best sellers have suddenly and abruptly lost the Buy Box, without any prior notification from Amazon—neither by email nor in performance notifications.
We are the brand owner, making this situation even more confusing. Is this a bug?
Please provide urgent clarification and restore the Buy Box as soon as possible.
Looking forward to your prompt response.
Best regards,
Urgent – Sudden Loss of Buy Box on All Products
Hi
I have lost the Buy Box on my Berdoues FBM seller account for the French marketplace (token: Removed by moderator).
All of our key products and best sellers have suddenly and abruptly lost the Buy Box, without any prior notification from Amazon—neither by email nor in performance notifications.
We are the brand owner, making this situation even more confusing. Is this a bug?
Please provide urgent clarification and restore the Buy Box as soon as possible.
Looking forward to your prompt response.
Best regards,
2 replies
Seller_k2X0L9mVRT0pW
there’s already a thread about buy box losses that the mods ask sellers to use and not start a new one. Your query needs to go to Amazon France anyway.
Spencer_Amazon
Hello @Seller_EzfgR7jhuUSSm
We have a thread specifically for Buy Box issues.
Lost Buy Box (Featured Offer) MEGATHREAD
In this thread I ask our sellers to share the ASINs where they lost the Buy Box. I then share these ASINs with the Buy Box team who check for eligibility.
Please be aware, this team does not share the outcome with me. If you want to know if you are eligible or not, you have to open a case with Seller Support.
Here are two articles regarding the Buy Box / Featured Offer.
If you feel you are eligible for the Buy Box, please share your ASINs in the MEGATHREAD.
I am closing this thread as a duplicate.
Regards, Spencer
