Amazon not letting us see product ratings!
Amazon in their infinite wisdom never notify us if someone leaves a product review but don't say anything, it is important to be aware of feedback from customers even if they don't say or leave a picture. Well theyve taken it one step further and now on the product listings the customer (and us) cannot see the numbe of ratings, I used to be able to check and see oh this product recieved another 5 5* reviews from last week so I can at least know.
Now we cannot see anything for all I know my product may recieve 8 more ratings which I could see the amount go from say 200 ratings to 208, but I will have no idea if these were positive or negative, what possible reason does amazon hide behind to not let us know! It is important as sellers to be aware of feedback as well as customers!
When will amazon review and change this stupid policy, or is there a way for us sellers to at least see!
Amazon not letting us see product ratings!
Amazon in their infinite wisdom never notify us if someone leaves a product review but don't say anything, it is important to be aware of feedback from customers even if they don't say or leave a picture. Well theyve taken it one step further and now on the product listings the customer (and us) cannot see the numbe of ratings, I used to be able to check and see oh this product recieved another 5 5* reviews from last week so I can at least know.
Now we cannot see anything for all I know my product may recieve 8 more ratings which I could see the amount go from say 200 ratings to 208, but I will have no idea if these were positive or negative, what possible reason does amazon hide behind to not let us know! It is important as sellers to be aware of feedback as well as customers!
When will amazon review and change this stupid policy, or is there a way for us sellers to at least see!
3 replies
Dougal_Amazon
Hello @Seller_gM0bt0mhYr9sY,
My name is Dougal from the Community Manager Team and I would be happy to assist.
When you are referring to "ratings," in your post, are you referring to product reviews or Seller feedback?
Both are available via 2 different dashboards in Seller Central.
To check on product reviews, click on "Voice of the Customer," from the Performance menu.
To check seller feedback, click on "Feedback Manager," also in the Performance menu.
After checking those, is there a particular ASIN where the number of reviews is not aligning with what you are seeing in the dashboard?
Please let me know if this addresses your concern and if not, certainly let me know and if you can provide a bit more information so I can assist.
Best, Dougal
