Do you use the European Fulfillment Network (EFN) system in the EU? We've been charged wrongful storage and long-term storage fees for a very long time. We've been chasing this for nearly a year now.

Amazon have repeatedly told us it was fixed, most recently in the past few days, but every time they continued to charge us again in the following months. They recently told us the same a you, that there was no stock to remove, it was a problem with their system.

Now they are basically saying there is no EFN system, that sales can only be made in the EU country where the stock is stored, in our case Spain.

It's a total nightmare and Amazon just treats us like dirt. This is the history of our case https://sellercentral.amazon.co.uk/seller-forums/discussions/t/e63f0a7a-9122-4d11-9a62-164025109fb2.

Recently I asked for clarification on the outstanding issues by asking these questions below. Seller support didn't answer them and closed the case!! Again!! I have to keep reopening it.

Let me know if you get anywhere with this. It's been going on for too long for us to let this drop now (even if it really is fixed this time, which is probably unlikely, we need Amazon to make things right with us), and I'm interested in what the next steps could be.

Questioned I asked of seller support for clarification:

"If you disagree with any of the points outlined, respond with the specific items and your reason for disagreeing. Given the significant amount of contradictory information we’ve received from Amazon since this issue began, this will help ensure we have a clear and shared understanding of where we agree and where differences remain.

1. Prolonged Operational Failure by Amazon

For over 11 months, Amazon repeatedly failed to transfer inventory to the correct Spanish Fulfillment Centers (FCs), despite multiple confirmations that they had initiated or completed this process.

Internal contradictions in their messages show an inability to execute or manage their logistics across EU warehouses effectively, particularly within their own EFN (European Fulfillment Network) system.

2. Misleading Communications and Unfulfilled Assurances

On multiple occasions, Amazon promised that units would be moved within 14 days, or that “upload errors” had been resolved.

By January 2025, Amazon claimed that some units had been moved, which was factually incorrect at the time.

Inconsistencies and broken promises are not merely administrative failings — they directly impacted business planning, cash flow, and inventory strategy.

3. Lack of Functional EFN System

Amazon misrepresented the operational reality of EFN. We were led to believe that storing inventory in Spain allowed fulfillment to the wider EU, when in fact, disabling exports restricted orders to Spain only.

This miscommunication caused us to overstock Spain under false pretenses, directly leading to a high likelihood of long-term storage charges and tying up capital in non-moving stock.

4. Amazon’s Own Inability to Resolve the Problem

Even Amazon’s internal teams failed to remove or relocate the inventory, ultimately choosing to purchase it themselves — proof of the system's dysfunction.

Now, Amazon is suggesting that we (who lack access to unauthorized warehouses) should resolve what Amazon itself could not resolve in over six months by arranging to remove stock from unauthorised warehoues ourselves - obviously an impossibility as even Amazon themselves are unable to do this.

5. Continued Financial Harm

We are still receiving long-term storage charges from unauthorized locations and are now at risk of further long term charges from Spain due to systemic miscommunication and Amazon's failure to deliver on the promise of EU-wide fulfillment.

These are real, documentable financial losses, not theoretical or "perceived" — losses caused by reliance on Amazon's own written guidance.

6. Business and Time Losses

The time spent managing this issue — hundreds of hours of correspondence, logistics adjustments, financial tracking, and disrupted stock flow — represents a significant operational burden that goes uncompensated.

We were also advised to set up Spanish VAT registration, which now serves no purpose due to Amazon’s EFN limitations. This is a costly and time-consuming sunk cost directly caused by Amazon’s misguidance.

7. Amazon's Legal and Ethical Responsibility

Under consumer and commercial protection standards, Amazon has a duty of care not to mislead business partners or impose preventable losses.

Their ongoing refusal to recognize real financial harm contradicts prior statements acknowledging the impact to our business and offers to seek fair compensation."