Urgent Assistance Required Regarding Refund Issues
Dear Amazon Customer Service,
I hope this message finds you well.
I am reaching out to express my concern regarding an ongoing issue we are experiencing. Amazon is currently processing refunds for my customers while also instructing them not to return the parcels to me as the seller. I would like to understand the reason behind this policy.
I have been in contact with customer service for the past three days, and while I have been informed that the RMA and prepaid label options have been disabled to prevent this from happening again, the refunds are still being issued.
I kindly request your assistance in resolving this matter, as it is impacting my business. Your prompt attention to this issue would be greatly appreciated.
Urgent Assistance Required Regarding Refund Issues
Dear Amazon Customer Service,
I hope this message finds you well.
I am reaching out to express my concern regarding an ongoing issue we are experiencing. Amazon is currently processing refunds for my customers while also instructing them not to return the parcels to me as the seller. I would like to understand the reason behind this policy.
I have been in contact with customer service for the past three days, and while I have been informed that the RMA and prepaid label options have been disabled to prevent this from happening again, the refunds are still being issued.
I kindly request your assistance in resolving this matter, as it is impacting my business. Your prompt attention to this issue would be greatly appreciated.
2 replies
Seller_hOZNPw7G8FIjl
You are not talking to Amazon on here - just your fellow sellers and the forum moderators. Contact Seller Support using the help link top right
Sarah_Amzn
Hello @Seller_n8zYsupORu7RG,
Thank you for posting on Forums!
To receive assistance from Amazon, please open a case through Seller Support by clicking the Help button in the top right corner of your Seller Central account.
If after receiving a response you're not satisfied with the resolution, feel free to share the case details here. Our community of sellers and forum moderators may be able to offer additional guidance.
Best regards,
Sarah.
