Hello,

I'm an Amazon seller who operates in full compliance with the FBA model. My products are authentic, and I've provided all invoices to Amazon.

However, my account hasn't been activated for about a year. I've successfully completed 997 FBA orders, and there have been no negative feedback or violations.

Only one product (TopicalsRx Faded – ASIN: B0BMZF7H3P) was cited as the reason for my account closure. This product was purchased from the brand's original distributor for a different company of mine. Shipping invoicing and payment documents are fully recorded. Despite this, Amazon refused to acknowledge the product's authenticity and unfortunately destroyed all my stock and blocked my entire store and balance.

My account balance was also recently reset by the system. Immediately afterward, I was sent a contact link, but this link doesn't work. It says "Contact support," but I'm also blocked from opening a case. I'm only shown a message saying "Contact us to reactivate your account," and I can't make any progress.

During this process:

I submitted all necessary documentation (invoices, shipping receipts, payment receipts).

I didn't do drop shipping; the products arrived directly and were directed to the Amazon FBA warehouse.

Amazon's communication methods are not working; I can't reach them via call/message or form.

What should I do? What channel can I use to resolve this? I request that my account be reopened and at least the remaining balance be refunded.

Thank you.