Deactivation for linked account: it's the SAME account
My personal account was deactivated because of a linked account but the linked account is the same account (with a slightly different spelling but I imagine that's because Amazon doesn't like names with a space very much. My real account name is TS France).
Apart from that, I have no Policy Violation Warnings, no Product Compliance Requests or anything I can think that could explain it.
How would you write an appeal letter? Would it need need to be a plan of actions? What sort of actions would make sense in this context?
Deactivation for linked account: it's the SAME account
My personal account was deactivated because of a linked account but the linked account is the same account (with a slightly different spelling but I imagine that's because Amazon doesn't like names with a space very much. My real account name is TS France).
Apart from that, I have no Policy Violation Warnings, no Product Compliance Requests or anything I can think that could explain it.
How would you write an appeal letter? Would it need need to be a plan of actions? What sort of actions would make sense in this context?
7 replies
Seller_rI7BZIczK8iAC
Technically you own TWO accounts. You created the TS+ account and this account vioalated the policies and was suspended. Then you thought to just create a new account an restart again. That is not possible how you see now.
Now, you have to log in again in this old account and fix it, otherwise you new TS account will not be activated. They write "Please follow the instructions in the communication received for that account." Search this old email and follow the instructions.
Roxy_Amazon
Hello @Seller_PEsI1sc579orw,
My personal account was deactivated because of a linked account but the linked account is the same account (with a slightly different spelling but I imagine that's because Amazon doesn't like names with a space very much. My real account name is TS France).
Apart from that, I have no Policy Violation Warnings, no Product Compliance Requests or anything I can think that could explain it.
Thank you for reaching out about your account deactivation situation. I understand this must be frustrating, especially given that you don't see any obvious policy violations or compliance issues. We appreciate your commitment to resolving this matter.
You've asked how to write an appeal letter and whether a plan of action is necessary. Let's address these questions, but first, we need to gather more information to ensure we're on the right track.
Given the details you've shared about a "linked account," we'd like to kindly request that you check if you have accounts in different marketplaces. This is important to identify the deactivation reason and how to help you the best way.
To check if you have a global account and if one of your accounts was deactivated:
- Login to your Seller Central.
- Look at the top left corner, to the right of the Amazon Seller Central logo.
- Hover your mouse over the white dropdown menu.
- Check if more countries are listed.
If you find multiple marketplaces, please review the performance notifications in each of them to see if one was deactivated and what steps are needed for a reactivation.
Should you need more in-depth assistance, please send me a case number from your communication with Seller Support about this issue. This will allow us to communicate with them for more targeted help.
Regarding your account name, you're correct, the system often handles spaces in names by using alternative characters. The "+" you mentioned is indeed commonly used to represent a space.
As for writing an appeal or plan of action, this will depend on the specific reason for the deactivation. Once you've checked your global accounts and identified if this is the issue, your appeal should focus on reinstating your global account first.
For further information on multiple accounts and related policies, please visit our official post and also our help pages:
Address a Multiple Account Policy violation
Selling policies and seller code of conduct
We appreciate your participation in the Sellers Forum. Our community and I are here to provide further clarification if needed.
Best,
-Roxy
Seller_P1rvTQ0wFGEM3
I’m dealing with the same issue.
After selling on Amazon for four years, I just discovered that another account was automatically created when I first signed up for Seller Central.
Amazon UK deactivated my account because I didn’t submit the required documents for Amazon Payments verification.
The very next day, my Amazon US account was suspended as well. I’ve already sent an appeal to Amazon UK with all the necessary documents, but I’m still waiting for a response.
Has anyone been able to resolve this? Would love to hear your experience!
Wishing everyone a great day! ❤️
Seller_PEsI1sc579orw
That was it, I had an issue on the Japanese marketplace. The issue is that I could not log in to that marketplace to solve it!
Here's the error, maybe you can bring this issue to the attention of whatever service manages these things. I've seen discussions about that on the forums but no issue (just an Amazon partner saying it should resolve itself within a few days but it has been weeks in my case):
That's not possible when your account is deactivated for a linked account: you cannot create a case for that issue.
It took a lot of back & forth with the verification team (I had to reverify my account on the Japanese marketplace) because they kept sending me a sellercentral link I couldn't open because my account was not accessible. But they finally sent me a different form, I was able to complete the interview and get the account back within 3 days.
