International Returns - Forwarding Company
Hello :)
My questions has to do with situations when an international customer takes the risk and purchases from a US-based Amazon seller, and uses a forwarding company.
Is the Amazon seller liable to cover external return shipping fee's incurred by customs or forwarding companies when the international customer returns a faulty item?
Thanks!
International Returns - Forwarding Company
Hello :)
My questions has to do with situations when an international customer takes the risk and purchases from a US-based Amazon seller, and uses a forwarding company.
Is the Amazon seller liable to cover external return shipping fee's incurred by customs or forwarding companies when the international customer returns a faulty item?
Thanks!
4 replies
Seller_Hi7wbO2Kbo6bl
If an international buyer orders from the dot com site and uses a forwarder, then in the case of return the buyer is responsible for paying the international return shipping.
Seller only need offer return label from the domestic address used on the order.
That has always been the policy -- unless something has changed. I don't find any Help in Help.
Dominic_Amazon
Hi @Seller_JeEXyN7cLuj6Y,
Dominic from Amazon here, happy to help. @Seller_Hi7wbO2Kbo6bl is correct
If an international buyer orders from the dot com site and uses a forwarder, then in the case of return the buyer is responsible for paying the international return shipping.
Best,
Dominic
