Learn how to identify issues with your valid tracking rate
New learning resources are available if you handle fulfilment and want to know how to use valid tracking IDs to increase your visibility on shipments.
Valid tracking IDs for your Fulfilled by Merchant orders can reduce your buyer contacts and order defects, and may help you avoid “order not received” A-to-z Guarantee claims. Buyers depend on tracking IDs to find out where their shipments are and when they can expect to receive them.
For more information about how accurate shipment tracking can improve your account health, go to the valid tracking rate frequently asked questions and policy page.
For tips on how to maintain healthy metrics, watch our new Valid Tracking Rate video.
For a detailed guide to help you fix your valid tracking issues, go to the new Valid tracking rate troubleshoot page.
Learn how to identify issues with your valid tracking rate
New learning resources are available if you handle fulfilment and want to know how to use valid tracking IDs to increase your visibility on shipments.
Valid tracking IDs for your Fulfilled by Merchant orders can reduce your buyer contacts and order defects, and may help you avoid “order not received” A-to-z Guarantee claims. Buyers depend on tracking IDs to find out where their shipments are and when they can expect to receive them.
For more information about how accurate shipment tracking can improve your account health, go to the valid tracking rate frequently asked questions and policy page.
For tips on how to maintain healthy metrics, watch our new Valid Tracking Rate video.
For a detailed guide to help you fix your valid tracking issues, go to the new Valid tracking rate troubleshoot page.
18 replies
Seller_DTufFoxJuMU0M
Does Amazon have any information on when it will actually accept 1st/2nd Class large letter codes that have a delivery scan, without us having to wait for things to be validated in the background while our VTR plummets?
Surely you should get your own system working correctly before you start giving us advice on how to adhere to it.
Your video is also somewhat misleading for a couple of reasons:
- You say VTR helps the customer because they can track their order and see when its arriving, but you are demanding codes for services that don’t have a tracking system just a delivery confirmation, and are of no benefit to the buyer at all, only to sellers to prove delivery (on any platform but Amazon of course). Lets face it VTR is nothing to do with the buyers and their experience, its because you don’t trust us to actually post things!
- It also implies that tracking will protect from A-Zs, which we all know is not the case, there is practically nothing, short of a miracle that will protect us from A-Z’s or Amazon granting them to customers even with full tracking.
Also please change your FAQ pages, you don’t actually sell stamps - stamps are the little sticky rectangular postage paid stickers that you put on an envelope. They look like this:
What you actually sell on buy shipping is just postage.
Also as we keep telling you, on your FAQ pages are incorrect and misleading:
This statement is not true, you do not sell me 1st/2nd class letter postage at no additional cost, it does in fact cost me more than buying through my account with Royal Mail, and for those with a franking machine its even more expensive again…
Despite telling you multiple times over the past months, your Account help page is still showing incorrect information
The Valid Tracking Rate (VTR) is all shipments with a valid tracking number as a percentage of total shipments during a given 30-day time period
This statement is incorrect, it should read
The Valid Tracking Rate (VTR) is all shipments with a valid tracking number as a percentage of total non-exempt shipments during a given 30-day time period
Also
- Domestic deliveries dispatched through untracked delivery methods, e.g. Royal Mail stamps/franking
You changed this policy back in March I believe? Stamps/franking are no longer exempt
Seller_uP9LqiYV3yKFy
Would be nice if amazon removed its “merged” orders policy - after all it states it is committed to become greener but we cannot ship together
Would also be nice to have an automated shipping time displayed to the customer that doesnt then get altered over night so we are not allowed to ship on that service
Of course we do on both counts, wasting packaging is just wasteful and we will not ship at a quicker service to satisfy an algorithm that is beyond our control
Seller_3b0QT0C3NZILD
Having spent well over an hour yesterday trying to get answers I am still perplexed. However one thing is incorrect, you say that buying shipping through Amazon is no extra cost. That is false, here are the actual figures for Large Letter Second Class (BPL):
Under 100g
Amazon £1.15
C&D £1.09
Difference £0.06 more expensive to buy through Amazon
Under 250g
Amazon £1.85
C&D £1.50
Difference £0.35 more expensive to buy through Amazon
Under 500g
Amazon £2.40
C&D £1.88
Difference £0.52 more expensive to buy through Amazon
Under 750g
Amazon £2.70
C&D £2.39
Difference £0.31 more expensive to buy through Amazon
