Amazon account suspended due to creating multiple accounts
Hello everyone
Our Amazon account got suspended and we’re looking for advice in terms of appeal and action plan
This account got suspended because of the previously suspended account
What happened is this
We opened an account first and it got suspended because of no matching between the company’s address and the address inputted in Amazon, that wasn’t the case at all but Amazon suspended the account anyway. We tried to appeal and provide documents that approve the address on both sides but the appeal kept getting rejected by Amazon.
After that, we opened a new account but we used another company for this account, it got suspended anyway after a while because of its relation with the previous account
We actually opened a third account after the second suspension and we changed the brand name and the company as well. But it got suspended again due to the same reason
Now we want to solve this all and get our accounts reactivated again
What are our chances to get the account reactivated in your opinion and what should we do to make it right?
Amazon account suspended due to creating multiple accounts
Hello everyone
Our Amazon account got suspended and we’re looking for advice in terms of appeal and action plan
This account got suspended because of the previously suspended account
What happened is this
We opened an account first and it got suspended because of no matching between the company’s address and the address inputted in Amazon, that wasn’t the case at all but Amazon suspended the account anyway. We tried to appeal and provide documents that approve the address on both sides but the appeal kept getting rejected by Amazon.
After that, we opened a new account but we used another company for this account, it got suspended anyway after a while because of its relation with the previous account
We actually opened a third account after the second suspension and we changed the brand name and the company as well. But it got suspended again due to the same reason
Now we want to solve this all and get our accounts reactivated again
What are our chances to get the account reactivated in your opinion and what should we do to make it right?
13 replies
Seller_BS5lg2keRs2QO
You need to fix the issue on the very first account as that’s the one that was suspended first.
Seller_rGtEcZnu0JTRD
There are strict guidelines on holding more than one account, and you certainly cannot open a new account when one gets suspended. Your first course of action is get the first one active again, so you need to appeal the deactivation, however if you have just tried to get round it by opening a new account then you may well have a huge battle ahead to try and get reinstated.
You really should have realised this when they suspended your second account, to open a third was suicidal. Amazon have invested millions in developing software to track and prevent this behaviour, it is not something that you are able to get away with.
Ash_Amazon
Hello @anon3984491,
This is Ash from Amazon and would help with additional information on your queries.
I have reviewed your post above, and understand that your account has been suspended as it has been related to other account, which violates one of our policies.
To help you better, kindly share the initial notification you received. You can find this in the Performance notification section of the seller central page.
Thanks for your insights @Demel and @Langley_Projects.
Please keep us posted, the forums community and I, are here to assist you with your concerns.
Regards,
Ash.
Seller_iBrSIJDZKlsXi
Uff, you have done there the possibly worst thing, that you could…
Amazon does not like people playing the system, and this is what you have done… repeatedly…
Your only chance of getting back is to reinstate original account, then follow suit with the second and (i cant believe I’m saying that) the third one…
This however might prove impossible, as they already rejected your documents multiple times.
Are you in UK? What documents you have provided? What format? Was it a picture of the document?
Seller_zSgC5zKFELg5A
Hello @anon3984491,
Thank you for reaching out to us once again.
Having taken some time to review your post, I have taken the liberty of notifying the appropriate parties for further review of this issue. While I cannot guarantee the results or time-frame for a response/solution, I do appreciate your patience and understanding on this matter.
Regards,
Nehal
Seller_xuU2UHji7vtrZ
My account was also suspended as I used a 3rd party to upload my inventory (as advised by my account manager as he couldn’t help). I was then advised that this 3rd party worked for a different company who had their account suspended. I have absolutely no affilitiation or link with this company other than using the same overseas 3rd party to do a task. After submitting information (company details including shareholders, bank statement and details of what happened), my account is still not reactivation. Incredibly frustrating as my stock is about to arrive at Amazon. Any advice appreciated
