Second business account banned upon registration
Hi Everyone,
I'm wondering if you can help.
We have another business that we opened an amazon account as a sole trader around a year ago. When we moved to a Ltd company having not yet used this amazon account we close the account and registered a new one in the Ltd name and details.
The closed sole trader account was in my name and the Ltd is in my wife's name.
This account was then instantly banned and it's been nearly a month with no response to our appeal email.
I'm just wondering if anyone knows why this might have happened and how we could go about sorting it?
Best regards,
Neil
12 replies
Seller_76AUwmqvSyRIM
When you say you "closed" the first account, what do you mean?
Was the account fully verified and activated an did you go through the official closure procedure?
Seller_ZJhFeE3tNKzfh
is there anything in Performance Notifications on the new account?
Seller_ZVAz3d5lZuGid
I am guessing it is because some of the information from the old account is the same as on your new account (address etc ?), and they will have seen a match/link.
Seller_76AUwmqvSyRIM
Don't forget that this you are dealing with Amazon. They are a law unto themselves.
Did you receive any email communication from them after you thought you closed the account? Did you even get a message on-screen confirming that the account was closed when you clicked the final button?
It seems that you have followed procedure, more than most sellers.
The usual situation with multiple accounts is that the original account must be reactivated first. But that could be a problem if it does not exist.
I wish you the best .
Seller_RlZVPg3d6ZUGP
Which account are you using now, the first or second?
Seller_B5vVNmTyi7i7S
there might be possible that information like company name, payment card are similar in both the accounts. have you listed any products in previous account? do you carry any listing from previous account to Ltd company?
Seller_PsmY3U1LnRbk2
I think a recommended route in this case is to change the sole trader account to a Ltd account so that there is no falling foul of the multiple account policy. Its always a tricky one. Hope you can find a resolution
Seller_ae51e0CJoHqCX
Your second account was probably banned purely on the basis that the other account is in suspension.
The only way to resolve this is to solve the initial issue with the suspended account.
Anything new that you try will revert back to the original account.
Sarah_Amzn
Hello @Seller_fUy5fU5UD5dfE,
thank you for posting on Forums!
I'm Sarah with Amazon.
Can you confirm your account has been reinstated?
Kind regards,
Sarah.
