Missing items from yoru FBA Inbound Shipment (FBA18X5GQZQ1) - Need help to reconcile missing items & reimbursement
See message below - I've never had a shipment reimbursement get denied before, please help! This would be a significant hit to our business. We shipped all the boxes through UPS and they were received by Amazon.
Hello from Amazon Selling Partner Support,
As you requested, we have completed the review of shipment FBA18X5GQZQ1 .
We are denying your reimbursement claim for the following units because we did not receive all of the expected quantities when compared to your shipping plan:
B08DTFCKBV/63
Proof of delivery only confirms that the carrier made a delivery at our fulfillment center, and is not a confirmation that Amazon actually received the exact items and quantities stated in your shipping plan.
We have no record of receiving these cartons. We recommend that you work with your carrier and/or third-party logistics (3PL) on these discrepancies and ensure that you have appropriate insurance for future shipments. Many carriers and 3PLs assume limited liability for damage or loss in transit.
This shipment is now closed. If you need more details for this shipment, view the Shipment summary, Contents tab in Seller Central.
For more information, go to "FBA inventory reimbursement policy":
@Christine_Amazon @Sunnie_Amazon @JiAlex_Amazon please help!
Missing items from yoru FBA Inbound Shipment (FBA18X5GQZQ1) - Need help to reconcile missing items & reimbursement
See message below - I've never had a shipment reimbursement get denied before, please help! This would be a significant hit to our business. We shipped all the boxes through UPS and they were received by Amazon.
Hello from Amazon Selling Partner Support,
As you requested, we have completed the review of shipment FBA18X5GQZQ1 .
We are denying your reimbursement claim for the following units because we did not receive all of the expected quantities when compared to your shipping plan:
B08DTFCKBV/63
Proof of delivery only confirms that the carrier made a delivery at our fulfillment center, and is not a confirmation that Amazon actually received the exact items and quantities stated in your shipping plan.
We have no record of receiving these cartons. We recommend that you work with your carrier and/or third-party logistics (3PL) on these discrepancies and ensure that you have appropriate insurance for future shipments. Many carriers and 3PLs assume limited liability for damage or loss in transit.
This shipment is now closed. If you need more details for this shipment, view the Shipment summary, Contents tab in Seller Central.
For more information, go to "FBA inventory reimbursement policy":
@Christine_Amazon @Sunnie_Amazon @JiAlex_Amazon please help!
0 replies
Seller_hAfKjTVXrPy2Y
@Christine_Amazon @Sunnie_Amazon @JiAlex_Amazonplease assist
Jameson_Amazon
Hi @Seller_hAfKjTVXrPy2Y,
Thank you for reaching out on the Seller Forums!
Just to confirm, have you requested an investigation via the Contents tab of your shipment? If you haven't done so already, I would highly recommend doing so now. For more information on requesting an investigation, please read through this help page.
Also, if can please send me your case IDs, I'd be happy to take a further look into this shipment to see how I can assist further!
Thanks again,
Jameson
